BPM and ECM: Similarities, differences, conceptual, and technological limits

Abstract

Como citar este artigo/How to cite this article Mendes, M. A. S.; Bax, M. P. BPM and ECM: Similarities, differences, conceptual, and technological limits. Transinformação, v. 30, n. 1, p. 95-105, 2018 AbstractEnterprise information architectures still do not deliver all the value that comes from integrating structured and unstructured information. Enterprise Content Management and Business Process Management were developed as autonomous disciplines. Thus, Enterprise Content Management still occurs without formally considering the business processes that generate and manipulate content, while Business Process Management initiatives arise without a documented treatment of materials produced by the processes. The non-integrated approach to these disciplines collaborates to reduce the potential benefits expected in Organizational Change Management programs. In such context, the article discusses the interrelation between Business Process Management and Enterprise Content Management, approaching from a historical view of these disciplines, their conceptual limits, technological support, and dialogues that would benefit both initiatives. The paper contributes to clarify a question still vague in the field of Information Management, which is how to integrate Business Process Management and Enterprise Content Management treating structured and unstructured information in a unified manner. It discusses how to approach this issue in a broad scope of IM by combining the concepts of Enterprise Content Management and Business Process Management. Based on a literature review, the paper analyzes and synthesizes experiences in Enterprise Content Management and Business Process Management acquired in the context of a project carried out in a Power Sector Company. The article reveals problems in separating approaches to Enterprise Content Management and Business Process Management. It shows the importance of an effort for integration and presents three instruments that promote the linkage of the two initiatives, approximating process offices and analysts' information. Keywords: Archival sciences. Business process management. Document management. Enterprise content management. Resumo Arquiteturas de informação corporativas ainda não entregam todo o valor que advém da integração de informações estruturadas e não estruturadas. O artigo discute formas complementares de abordar essa questão por meio da integração dos conceitos de Gestão de Conteúdo Corporativo e Gestão por Processos de Negócios, que se desenvolveram até hoje como disciplinas autônomas. Iniciativas de gestão de conteúdo corporativo ainda ocorrem sem considerar formalmente os processos de negócio que geram e manipulam conteúdos. Ao mesmo tempo, iniciativas de gestão por processos de negócio ocorrem sem um tratamento formalizado dos conteúdos produzidos por esses processos. A abordagem não integrada das duas disciplinas colabora para reduzir os benefícios potenciais esperados da arquitetura de informação corporativa e dos programas de gestão de informação. O artigo dis...

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