Satisfaction of deaf patients with the health care

Abstract

Purpose: to investigate the satisfaction of deaf people in relation to the health services, to characterize the sample regarding sociodemographic, socioeconomic, and self-perception of deafness, and to verify if there is an association between satisfaction with care, communication, professionals, and self-perception of deafness. Methods: an observational, cross-sectional study conducted with a semi-structured questionnaire in 74 deaf adults. A descriptive analysis of the characterization of the sample and attendance, and an analysis of the association between satisfaction, professionals, self-perception, service used, and schooling level was performed, using the chi-square test. The level of significance adopted was 5%. Results: the sample was composed mainly of women (66.2%), 18 to 28 years old (46.5%), of socioeconomic class D (51.3%), having finished high school (56.76%), and employed as an office assistant or typist (90%), 63.5% self-declared as deaf, 51.3% were bilingual, and 54.4% were not satisfied with the medical care. There was a statistically significant difference between the level of satisfaction of the volunteers with the health care received in relation to the different health professionals who attended them (p< 0.05). Conclusion: most of the population was not satisfied with medical care, although this service was most sought. The type of communication used by the professionals and the presence of an interpreter were not effective. It is necessary to implement strategies to ensure accessibility and comprehensive careto this population.

Communication Challenges While Dealing With a Deaf Patient in the Emergency Department and Suggested Solutions

“…The findings of this study support earlier research addressing unsatisfactory communication with patients who are deaf [11][12][13]. The strategies and actions for improved deaf patient communication based on our own and prior research are listed in Table 4.…”

The perspective of deaf patients on health care

“…The present research, it must be said, was conducted at two support institutions for the community of deaf people, not directly related to health services. However, a study conducted 13 with deaf people who received care in both the public and private health networks verified that both groups were not satisfied with the medical care. They reported that the means of communication used by the professionals and the presence of an interpreter were not effective and that strategies would need to be implemented to ensure these population's accessibility to health and its comprehensiveness.…”

“…The data were collected with a recently published semi-structured questionnaire made up of three parts 13 . The said study investigated the satisfaction of deaf users with the care received at health services, based on data from the first and second parts of the questionnaire.…”

Uso de dispositivos auxiliares da audição e fluência na Libras e na língua oral de estudantes surdos

“…Há estudos que demonstram que as crianças surdas inseridas em ambiente bilíngue desenvolveram com excelência as habilidades auditivas e linguísticas, sendo que a Libras auxiliou o desenvolvimento da linguagem 22,23 . No caso dos adultos, estudos sobre a satisfação do surdo em relação aos atendimentos da área de saúde indicaram que a maioria dos participantes eram bilíngues, indicando a importância da Libras e da língua oral [25][26][27][28] . Nesse contexto, possivelmente, a Libras representa importante contribuição para o desenvolvimento linguístico na oralidade desses estudantes surdos.…”