Satisfacción con la atención en urgencias pediátricas: influencia del funcionamiento familiar y la alteración emocional

Abstract

This study addresses the relationship between two key elements in satisfaction with pediatric emergency services, namely emotional disturbance and family interaction. The main goal is to determine whether family cohesion and adaptability and anger may be associated with differential levels of satisfaction among parents whose children were attended in pediatric emergency units. It is a descriptive study for which a sample of 711 parents whose children were attended in 6 pediatric emergency services was studied. The Spanish version of the State-Trait Anger Expression Inventory-2 (Staxi-2), the Satisfaction with Healthcare Services Scale and the Family Adaptability and Cohesion Evaluation Scale (Faces) were used respectively. Data analysis included a Spearman bivariate correlations analysis, Kruskal Wallis, Mann-Whitney test and path-analysis using a structural equations model. The results support the hypothesis that higher levels of family cohesion and adaptability as well as lower levels of anger are associated with higher levels of satisfaction among parents.

Satisfação dos pais em relação ao cuidado em unidade de terapia intensiva pediátrica

“…A satisfação do paciente e da família é um conceito relacionado à qualidade da assistência percebida. Na assistência ao paciente pediátrico, é um conceito complexo, ao se considerar que a família representa a opinião da criança, em um momento no qual a sua condição emocional exerce influência importante no modo como o cuidado e o ambiente são percebidos (6) . Nesse sentido, é importante considerar quais aspectos impactam na condição emocional da família: gravidade da doença, idade da criança ou tempo de internação, por exemplo.…”