Quality of nursing care and satisfaction of patients attended at a teaching hospital

Abstract

Objectivesassess the quality of nursing care, the patients' satisfaction and the correlation between both.Methodcross-sectional study, involving 275 patients hospitalized at a teaching hospital in the Central-West of Brazil. The data were collected through the simultaneous application of three instruments. Next, they were included in an electronic database and analyzed in function of the positivity, median value and Spearman's correlation coefficients.Resultsamong the nursing care assessed, only two were considered safe - hygiene and physical comfort; nutrition and hydration - while the remainder were classified as poor. Nevertheless, the patients were satisfied with the care received in the domains assessed: technical-professional, confidence and educational. This can be justified by the weak to moderate correlation that was observed among these variables.ConclusionDespite the quality deficit, the patients' satisfaction level with the nursing care received was high. These results indicate that the institution needs to center its objectives on a continuing evaluation system of the care quality, aiming to attend to the patients' expectations.

A satisfação dos pacientes segundo a forma de internação em hospital universitário

“…As a large and high-complexity university hospital with a high technological level, which conquered recognition in the users' community, they feel satisfied. (21) This study demonstrated that most of the hospitalized users came from the admission sector. This also covers the discussion on the overcrowding of the emergency sector as a result of the inefficiency of the management processes in the health network, leading to a deficient quality of care in this sector.…”

Avaliação Da Satisfação De Usuários Cirúrgicos De Hospitais De Ensino: Análise Da Tangibilidade

“…Incluí-lo neste processo confere reconhecimento e um atendimento humanizado. A busca por um atendimento de excelência deve ser pautada na assistência realizada por uma equipe interdisciplinar, que seja capaz de solucionar os problemas em saúde de forma humanizada (12) . Para qualidade no processo de atenção, o local onde é oferecido o cuidado de saúde deve ser um ambiente limpo, com mobílias e equipamentos conservados, e equipe com trajes adequado, proporcionando, assim, um ambiente acolhedor e confortável (7)(8)(9) .…”

“…Na avaliação da qualidade, as expectativas e percepções têm papel fundamental, refletindo na avaliação da qualidade do serviço. A satisfação do cliente confere ações positivas, como adesão ao tratamento, continuidade em longo prazo e busca pela prevenção dos agravos (12) .…”

Reproducibilidad del cuestionario: calidad de cuidados de enfermería en pacientes hospitalizados

“…La enfermería es un arte que brinda cuidado a todos las personas, núcleos familiares y distintas comunidades, por lo tanto es importante y necesario realizar la medición y evaluación de la calidad del cuidado brindado siempre en busca de optimizar la atención y la buena relación que debe existir entre la enfermera y las personas que cuida 1 .…”