User Embracement With Risk Classification: Perceptions of the Service Users of an Emergency Care Unit

Abstract

Objective: to investigate the perception of service users of an emergency unit, regarding attendance based in User Embracement with Risk Classification. Method: his descriptive-exploratory study, with a qualitative approach. The data were collected from 20 service users through an audio-recorded interview, guided by the following question: Tell me about your initial attendance, the user embracement with risk classification, which you received in this unit. Results: content analysis was undertaken with the data in thematic modality, from which two categories resulted: Risk classification as an advantage in attending emergencies; and Disagreement with the risk classification established by the professionals. Although the service users perceived User Embracement with Risk Classification as a measure which optimizes attendance in emergencies, some users disagreed with the classification made by the professionals. Conclusion: the objectives of User Embracement with Risk Classification need to be better publicized, with a view to the better acceptance of its results by society, as when classified as being of lower priority, the service users mention feeling unsafe and dissatisfied.

Embracement of the person with mental illness at an emergency hospital service: a qualitative research

“…Embracement expresses an approaching action, a "being with" and "close to", that is, an behavior of inclusion, of being in relation to something or someone (2)(3) . Thus, development of the relationship with people with mental distress is interesting, considering that it is not the classification to measure the subjectivity of the person embraced since, as mentioned previously, there is no prediction in the flowchart about people with mental distress's dimension (3)(4)(5) .…”

“…Although it is a sensitive and accurate tool for detecting those who need critical care, this classification system originally did not predict in their flowchart the access of mentally-ill people to the emergency service (3)(4)(5) .…”

“…Furthermore, this study aims to understand the possibilities of conducting user embracement distress from mental distress through the nurse's sharing of knowledge, taking for themselves the ethical responsibility for the demand resolution. This responsibility is often counteracted by the addition of a biomedical protocol to the host, in the triage format, which is exhausted at the embracement stage with selection of those who will be served by the service at the moment (2,(4)(5) . Thus, understanding extension is presented as a possible way to rethink and suggest new ways of performing this action and associate it with nursing care in the setting studied.…”

Acolhimento Com Avaliação E Classificação De Risco: Estrutura E Processo Do Atendimento

“…É importante que gestores e profissionais tenham conhecimento da percepção do usuário sobre o serviço. Estudo aponta que é imprescindível a obtenção de informações dos usuários que utilizam o AACR, pelo fato de participarem de todo o processo de construção e validação (14) . (15) .…”

Quality of working life and occupational nursing stress in emergency care unit

“…Muchas veces, los usuarios discrepaban de la clasificación realizada, a través de protocolos institucionales de clasificación de riesgos y aquellos clasificados con el color verde, el cual representa situación de menor urgencia y que, posiblemente, podría ser resuelta en el ámbito de la atención primaria, pero por la falta de operación del sistema de referencia y de contrarreferencia, los usuarios buscan la resolución de sus problemas en servicios de emergencia y quedan descontentos con la clasificación obtenida, actuando a menudo de forma violenta con el profesional enfermero, haciendo este ambiente de trabajo bastante tenso y desgastante (25) .…”