2017
DOI: 10.1590/0034-7167-2016-0184
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Avaliação do Programa de Acreditação Hospitalar: validação de face e conteúdo

Abstract: Objective: to describe the results of face and content validation of the questionnaire entitled Quality Improvement Implementation Survey, and of two complementary scales as part of the adaptation process to the Brazilian language and culture. Method: included the following stages: (1) translation and synthesis of translations; (2) consideration by the expert committee; (3) back translation; (4) evaluation of verbal understanding by the target population. Results: the questionnaire was translated into Portugue… Show more

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Cited by 9 publications
(6 citation statements)
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“…In Brazil, health service managers consider the basis of quality to be the association between customer satisfaction, low risks and low rates of incidents related to the care provided 8 , 9 . Management of the health services quality can result in greater profitability through customer loyalty, cost reduction, and optimized use of available resources 10 , 11 .…”
Section: Discussionmentioning
confidence: 99%
“…In Brazil, health service managers consider the basis of quality to be the association between customer satisfaction, low risks and low rates of incidents related to the care provided 8 , 9 . Management of the health services quality can result in greater profitability through customer loyalty, cost reduction, and optimized use of available resources 10 , 11 .…”
Section: Discussionmentioning
confidence: 99%
“…Descriptive statistics were used for characterizing study participants and to obtain the content validity index (CVI) for the expert evaluation of the CPG content [13]. The CVI was calculated by the sum of agreement of the items marked as "totally adequate" and "adequate", divided by the total of responses, multiplied by 100.…”
Section: Discussionmentioning
confidence: 99%
“…Accreditation is a quality management system which tends to be conducted through establishing criteria, standards and indicators, meaning that it leverages the strategic vision of the institutions, including aspects of marketing and managerial growth in various organizational spheres (8,(10)(11) . In the accreditation methodology mediated by the NAO, the criteria of the first (of three) certification levels essentially correspond to practices which are focused on patient safety (12) .…”
Section: Introductionmentioning
confidence: 99%
“…Despite the "evident" relationship between accreditation and patient safety, since the second is one of the central focuses of the quality management system in question, studies which enable better/greater knowledge about the effects of accreditation in different aspects have been recommended by recently published research, and not only in Brazil (7)(8)10,(13)(14)(15) , which means investigating the potentials of this quality certification process, which undoubtedly includes patient safety, still denotes novelty and mainly necessity. Furthermore, even if this gap in knowledge exists, one is based on the empirical principle that there is some relationship, whether positive or not, between the researched phenomena.…”
Section: Introductionmentioning
confidence: 99%