Crisis Management: A Suggested Typology

Maritime tourism and terrorism: customer perceptions of the potential terrorist threat to cruise shipping

“…Given this perception, there is no reason to believe that potential risk has adversely affected the propensity of passengers to take cruises. However, previous experience has shown that a crisis, such as a terrorist attack, can result in a serious loss of confidence in safety and security measures adopted by the tourism industry culminating in a decline in visitor numbers and the consequent loss of tourist revenue (Laws and Prideaux, 2005). The survey data reported here would suggest that a similar attack on a cruise ship would have an identical response (Sonmez, Apostolopoulos and Tarlow, 1999).…”

“…How tourists perceive risk is an important determinant of how terrorism impacts upon international travel (Laws and Prideaux, 2005). Fuchs and Reichel (2004) observe how the purchasing behaviour of tourists can Improving Aviation Security be affected by the risks associated with travel to a particular destination or region but the link between risk perception and international tourism is relatively unexplored (Lepp and Gibson, 2003).…”

“…Previous studies of tourist perception of risk (e.g. Laws and Prideaux, 2005) examine risk through primary research focused upon tourists as consumers so as to explore the complexities of their behaviour and this study is embedded in this approach to understand the implications of marine terrorism for cruise ship passengers and is informed by the scenario planning context developed by Greenberg et al (2006).…”

Hurricane Katrina's Effect on the Perception of New Orleans Leisure Tourists

“…Further documenting the immediacy for current information, the Louisiana Department of Culture, Recreation, and Tourism and the Louisiana Recovery Authority was just recently allocated $28.5 million for recovery plan strategy development. Laws and Prideaux (2005) pointed out the significantly positive role that the mass media can play in alerting the population to a crisis but on the other hand, the visual and graphic nature of contemporary news reporting on many occasions exaggerates the scale of the crisis and its impact according to some (Cooper, 2005;Fall & Massey, 2005).…”

From chaos to cohesion—Complexity in tourism structures: An analysis of New Zealand's regional tourism organizations

“…Laws and Prideaux (2005) argue that the existence of events like SARS, September 11th, the Asian Financial crisis and similar events like the Bali, Madrid or London bombings highlight 'the inadequacy of Newtonian (linear) thinking with its presumption of stability and predictability (Laws & Prideaux, 2005, p. 5). They continue 'A typical large scale disruption precipitates complex movements away from the previous relationships' (Laws & Prideaux, 2005, p. 5) and then proceed to evoke chaos theory as posing a solution to propose that scenario building is of use.…”