Recommendations for application and interpretation of the Blood Donor Satisfaction Questionnaire (BDSQ)

Martinez, Edson Zangiacomi; Tamaribuchi, Rui Akito; Zucoloto, Miriane Lucindo; Trovão, Ana Carolina Garcia Braz

doi:10.1016/j.htct.2020.03.007

Cited by 2 publications

(4 citation statements)

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“…A recent study in Brazil reported low satisfaction towards the reception service provided by the staff, which was also perceived as highly important by the donors. (15). Meanwhile, friendliness and availability of the blood bank staff were also rated highly by our respondents.…”

Section: Discussionmentioning

confidence: 83%

“…This might be attributed to the limited options of snack and drinks in the local blood donation sites. Snack offered after blood donation may not improve overall satisfaction but may lead to dissatisfaction if the expectation was not met (15). Hence, provision of more refreshment varieties may serve as a possible way to ensure blood donors' satisfaction (22).…”

Section: Discussionmentioning

confidence: 99%

“…Meanwhile, the satisfaction of blood donors towards the parking spaces at the blood center within the hospital was also assessed. Accessibility of the blood center was considered as one of the components which may affect long-term satisfaction among the blood donors (15,23). Similarly, a study in Brazil found that blood donors were concerned regarding availability of car park when asked about what might in uence their satisfaction (16).…”

Section: Discussionmentioning

confidence: 99%

“…A recent validated questionnaire included items such as cleanliness, snack offered after blood donation, accessibility of the blood bank and blood bank operating hours in measuring donors' satisfaction (15). It is therefore imperative to understand the donors' satisfaction in the local context, as it may affect recruitment and retention of blood donors.…”

Section: Introductionmentioning

confidence: 99%

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Satisfaction and intention to return for donation among non-remunerated blood donors in a tertiary hospital in Malaysia

Tan¹,

Chang²,

Rahman³

et al. 2021

Preprint

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BackgroundIn Malaysia, blood supply relies mainly on non-remunerated blood donors. This study aimed to assess the satisfaction and experience of blood donors during the blood donation process and their intention to return for donation in future.Materials and MethodsThis was a cross-sectional study conducting using a self-administered questionnaire among blood donors. Study was conducted in a tertiary referral hospital and two mobile sites in the Perak state of Malaysia. The questionnaire was initially developed in the Malay language with 5-point Likert scale. The questionnaire comprised of three domains: i) sociodemographic characteristics ii) donor’s satisfaction towards staff iii) donors’ experience and satisfaction towards the donation process. ResultOf the 400 questionnaires distributed, 369 (92.3%) were analysed. The mean age of the donors was 35.98±10.67 years. Most of the donors were male (75.1%), of Malay ethnicity (60.2%) and regular donors (65.6%). Majority of the blood donors reported high satisfaction towards the interviewer (99.0%), blood taking skill of the staff (97.5%), politeness and friendliness of the staff (99.5%) and communication with the staff (98.9%). Minority of the blood donors expressed dissatisfaction towards the parking spaces (13.4%), refreshment (0.8%), and the blood donation operation hours (0.8%). Generally, the respondents had high overall satisfaction level (99.2%) and high intention to donate blood again in the future (98.9%). Conclusion Blood donors in the current study were highly satisfied towards the staff and blood donation process. Translation of high intention to return for donation to actual donation behaviour require further exploration in future studies.

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Section: Discussionmentioning

confidence: 83%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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