As part of alternative of elderly problems in the future super-aging society, this study aims to extract an improvement plan of interior environment design of Seoul-type day care centers to expand in future by observing day care centers as medical and healing environments, from the perspective of user experience. For this study, after selecting major activity areas of representative cases of Seoul-type day care centers, user behaviors in the space were observed and 4 seniors of baby-boom generation who are potential uses were chosen as personas by reflecting characteristics of healthy elderly, physical aging, mental aging and infirm elderly, from the perspective of user experience. Based on previous studies on healing environments, these characteristics and demands of personas were classified into environmental aspects, physical aspects and mental aspects to extract an improvement plan. The study results are as follows. First, interior environment design reflecting persona characteristics helps the elderly adapt to the environment and provides a comfortable environment like home for stability, treatment and recovery of memory. Second, interior environment design reflecting persona characteristics helps psychological healing through light entering the large windows and natural environment elements. Third, for interior environment design reflecting persona characteristics, finish materials with bright and soft colors should be used to change the images of facilities positively. Fourth, spatial composition should be remedied through division of space and built-in furniture depending on the needs of users for loitering of extra time and programs.
In thi s research, an attempt was made to approach soci al sustai nabi l i ty of resi denti al envi ronments that have been studi ed thus far i n communi ty-ori ented research i n a broader perspecti ve, wi th the ai m to i nduce eval uati on i ndi cators for soci al sustai nabi l i ty of a resi denti al envi ronment that i s ori ented for enhancement of the resi dents' l i fe qual i ty. Fi rst, eval uati on system of soci al sustai nabi l i ty of resi denti al envi ronments i s di vi ded i nto 6 areas that i ncl ude regi onal i ty, di versi ty, fai rness, sati sfacti on of di verse needs, soci al exchange, and parti ci pati on and deci si on maki ng. A subdi vi si on was al so i ntroduced to account for eval uati on properti es by area. Second, regardi ng measurement of l i fe qual i ty i n a resi denti al envi ronment, the scope of eval uati on was di vi ded i nto resi denti al envi ronment di mensi on, resi dent di mensi on, and management di mensi on whi ch can i ncorporate both obj ecti ve eval uati on and subj ecti ve eval uati on i n consi derati on of the fact that i t i nvol ves both physi cal envi ronment and soci o-psychol ogi cal el ements. Thi rd, eval uati on i ndi cators by area were col l ected based on an anal ysi s of precedi ng studi es. For the purpose, a total of 193 i ndi cators were extracted, i ncl udi ng 28 i tems of regi onal i ty area, 26 i tems of di versi ty area, 28 i tems of fai rness area, 58 i tems of sati sfacti on of di verse needs, 34 i tems of soci al exchange area, and 19 i tems of parti ci pati on and deci si on maki ng area. The ki nd of eval uati on i ndi cators have meani ng i n that i t can be used as an eval uati on tool of soci al sustai nabi l i ty that can be appl i ed uni versal l y from the pl anni ng stage. It can be uti l i zed as a basi c data for enhancement of l i fe qual i ty and promoti on of soci al val ues i n a resi denti al envi ronment.
To make provi si on for the super-aged soci ety, the seni or wel fare faci l i ty whi ch i s a ki nd of typi cal physi cal envi ronment of the nursi ng servi ce woul d be expected to perform a very i mportant rol e i n l ocal communi ty. Thi s study was conducted to i denti fy the constructs of the servi cescapes of seni or wel fare faci l i ty and to draw anal ysi s i ndi cators of i t. For thi s, we performed l i terature revi ew based on domesti c & forei gn government gui de, servi ce marketi ng theory and i nteri or archi tectural resul ts concerni ng the physi cal envi ronment of the seni or wel fare faci l i ty. The resul t of thi s study showed as fol l ows: servi cescapes of the seni or wel fare faci l i ty coul d be expl ai ned as "a whol e set of physi cal envi ronment to support a vari ety of servi ces provi ded by the seni or wel fare faci l i ty for the el derl y or servi ces of the ki nd of tangi bl e cl ues". Anal ysi s i ndi cators of the seni or wel fare faci l i ty's servi cescape coul d be expl ai ned as fi ve factors: safety factor, functi onal factor, aestheti c factor, ambi ent factor and soci al factor. In addi ti on we devel oped 37 pi eces of detai l ed factors referred to fi ve factors. The eval uati on and veri fi cati on of anal ysi s i ndi cators was carri ed out through 8 experts i n-depth i ntervi ews. We i nspected i mportance factor usi ng a 5-poi nt Li kert scal e, therefore safety factor was 4.41, functi onal factor was 4.27, aestheti c factor was 3.66, ambi ent factor was 4.20 and soci al factor was 4.25. More than anythi ng el se, i n thi s study, there i s a sense that i t has establ i shed the concept of servi cescape adapted to the seni or wel fare faci l i ty and contai ned a soci al el ement between the empl oyees and the physi cal envi ronment. Theoreti cal and practi cal i mpl i cati ons of fi ndi ngs are di scussed, and future research di recti ons are proposed. we expect to be a l i ttl e or benefi ts to the seni or wel fare faci l i ty correspondi ng to the future of the super-aged soci ety. Keywords 서비스스케이프, 노인복지관, 서비스스케이프 분석지표, 서비스디자인 Servi cescapes, Seni or Wel fare Faci l i ty, Anal ysi s Indi cators on the Servi cescapes, Servi ce Desi gn
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