Implementation of Hope Family Program (PKH) to Very Poor Family (KSM) Recipient Help (Study in Rindi District Sumba Timur). This study aims to describe the implementation of Family Hope Program (PKH) in Rindi District, East Sumba Regency. This research uses qualitative descriptive method type. Data collection techniques used in the form of interviews to get a deep data from the sources. And Techniques The collection of data from existing sources is through records, archives, and documents, textbooks, existing both in the institution related to PKH and the libraries that deal with the research problems discussed. Informant research that includes the implementers, target groups and public figures in general. The results of this study show that PKH Implementation in Rindi Sub-district of East Sumba Regency has many obstacles and has not been implemented well, socialization and information distribution about PKH has not been fully known by the figures and society in general except the executing party and the target group, And there is no clear SOP on PKH in Rindi District. Keywords: implementation, program keluarga harapan (PKH)
The research focuses on one object of SMEs in Surabaya by focusing on the business of selling fish crackers "SME Sumber Rejeki". The main reason the researcher uses the object "Sumber Rejeki SME" is because this SME is currently having a significant development in terms of its market but still has technical constraints in the field of organizational management so it needs basic training on how to manage the Sumber Rejeki SME business structure. Given the management organization governance is crucial for the success of the SME business that is run. The research method is qualitative by using an informal interview style to explore how far the informants express the existing problems. As for the findings in this study so far, many SMEs are still hindered by the application of organizational management structures because in general SMEs still consist of family businesses, therefore this study has a novelty that basic training in organizational management management becomes an important capital besides financial that must be considered. owned by SMEs.
Since the issuance of Presidential Regulation No. 87 of 2016 concerning the task force to clean up illegal levies (Saberpungli), as a manifestation of Jokowi's commitment to the nine ideals (nawacita) that have been scheduled by the Jokowi government, especially related to the goal of strengthening the country's presence in conducting corruption-free, dignified and reliable system reform and law enforcement has been followed up by the provincial government. The province of East Java is no exception. The East Java government has made a Sweep-Off Task Force for Illegal Levies with the issuance of the Governor's policy No. 188/624 / KTPS / 013/2016. The implementation of the Governor's regulation has not been effective and efficient because the capture operation in its implementation only targets illegal levies valued at Rp. 10.00 - Rp. 100,000, while the legal process in each case costs between Rp. 50,000,000 to Rp. 100,000, - In addition, when a suspect acts to serve public activities, public service activities are hampered. For example educators, paramedics and others. The research question is Why The Implementation of the clean-up policy for illegal levies has not yet reached the target in East Java? This study uses a qualitative method approach by exploring information from key informants involved in implementing Saberpungli's policies, namely from the inspectorate, prosecutor's office and police as the main data and related documents. The results of the study show that the implementation of the clean-up policy in East Java was not able to reach the target due to five factors. First, coordination between task forces is still weak. Second, the lack of support from the regional government budget in other levies. Third, there is no SOP that the implementing agency can agree on and understand. As for recommendations that the implementation of the clean-up policy of illegal levies can reach the target, it is necessary to demonstrate the commitment of the provincial government by budgeting appropriately and need to increase coordination with the SOP as a shared direction in eradicating the practice of illegal collection in the public sector.
Quality Of Public Service in Fulfilling Community Satisfaction in Class Of Immigration Class I Special Surabaya. Public services in accordance with Act No. 25 of 2009 on the public service is a form of services either in the form of public goods, one form of public service held by the government is meeting the needs of society in the manufacture of passports by the Immigration Office. However, in the provision of services performed, there are problems that often occur like, there is always a long queue, inadequate parking space. Special Class I Immigration Office Surabaya is one of the facilities that serve service traveling abroad. The focus of research at the Immigration Service Quality Class I Special Surabaya measured using the five dimensions of service quality (SERVQUAL) According to Parasuraman, namely Tangible, Realibility, Responsiveness, Assurance, Empathy. This study used a qualitative descriptive approach. Results from the study show that: 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. Keywords: Quality of Public Services, Public Satisfaction
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