This study aims to determine the effect of emotional intelligence and work environment on employee performance through organizational commitment at PT. Berkat Bima Sentana. This research was conducted at PT. Berkat Bima Sentana which lasts for 6 (six) months, starting from August 2019 to January 2020. This study uses a quantitative associative method with structural equation modeling (SEM) analysis tools. The sampling technique used is proportional stratified random sampling using the Slovin formula. The respondents of this study were employees at PT. Berkat Bima Sentana as many as 98 people. The instrument used was a questionnaire to collect data on variables of emotional intelligence, work environment, organizational commitment and employee performance variables. Descriptive analysis results for the variables of emotional intelligence, work environment, organizational commitment and employee performance at PT. Berkat Bima Sentana, it is in the good category. Based on SEM analysis, emotional intelligence and work environment have a positive and significant impact on employee performance through organizational commitment at PT. Berkat Bima Sentana. Contributions from the variables of emotional intelligence, work environment and organizational commitment explain variable employee performance by 0.818 or 81.8%. The remaining 0.182 or 18.2% is influenced by other independent variables not examined in this study.
This study aims to determine the effect of organizational culture, training and communication on employee performance at PT Multi Jaya Samudera. This research was conducted at PT Multi Jaya Samudera which lasted for 4 (four) months, starting from November 2019 to February 2020. This study uses a quantitative associative method with structural equation modeling (SEM) analysis tools. The sampling technique used is the census sampling. The respondents of this study were all employees of PT. Multi Jaya Samudera as many as 95 people. The instrument used was a questionnaire to collect data from organizational culture, training, communication and employee performance variables. Descriptive analysis results for organizational culture variables, training, communication and employee performance at PT. Multi Jaya Samudera is in the good category. Based on SEM analysis, organizational culture, training and communication have a positive and significant influence on the performance of the employees of PT. Multi Jaya Samudera. The contribution of organizational culture, training and communication variables explained the employee performance variable by 0.749 or 74.9%. The remaining 0.251 or 25.1% is influenced by other independent variables not examined in this study.
PT. Mabar Feed Indonesia is one of the companies engaged in the poultry feed industry for laying hens and meat. Other products produced by PT. Mabar Feed Indonesia in the form of shrimp and other animal feed. This study uses a quantitative approach with SPSS tools. This study found that service quality has a significant effect on consumer loyalty at PT. Mabar Feed Indonesia. Product quality has a significant effect on consumer loyalty at PT. Mabar Feed Indonesia. Service quality has an effect on consumer loyalty with consumer satisfaction as a moderating variable at PT. Mabar Feed Indonesia. Product quality affects consumer loyalty with consumer satisfaction as a moderating variable at PT. Mabar Feed Indonesia.
This study aims to analyze the effect of work life balance and work stress on performance with job satisfaction as a moderating variable for employees at the Ministry of Religion Office of South Tapanuli Regency. The population in this study were 58 people. The technique used in sampling is purposive sampling. The data analysis tool uses SPSS. The results of the analysis show that Work Life Balance has a positive and significant effect on employee job satisfaction at the Office of the Ministry of Religion of South Tapanuli Regency. Job stress has a positive and significant effect on job satisfaction at the Office of the Ministry of Religion of South Tapanuli Regency. Work Life Balance has a positive but significant effect on performance at the Office of the Ministry of Religion of South Tapanuli Regency. Job stress has a positive and significant effect on performance at the Office of the Ministry of Religion of South Tapanuli Regency. Job satisfaction has a positive but not significant effect on performance at the Office of the Ministry of Religion of South Tapanuli Regency. The direct effect of Work Life Balance on performance is greater than the indirect effect of Work Life Balance on performance. The direct effect of work stress on performance is smaller than the indirect effect of work stress on performance.
This study aims to analyze the effect of service quality on customer loyalty Menantea Medan, analyze the effect of trust on customer loyalty, analyze the effect of customer satisfaction on customer loyalty, analyze the effect of service quality on customer satisfaction, analyze the effect of trust on customer satisfaction, analyze the effect of service quality on customer loyalty. through customer satisfaction and analyze the effect of trust on customer loyalty through customer satisfaction Menantea Medan. This research is a quantitative descriptive with a questionnaire instrument with a population of all regular customers of Menantea Medan for the 2021 period as many as 5,859 people, the determination of the sample using an accidental sample is achieved by the research sample as many as 155 people. The results showed that the RSquare value was 0.551 or R2 x 100% of 55.10%, meaning that the service quality and trust variables made a major contribution to explaining customer loyalty by 55.10%, the remaining 44.90% were other factors and the RSquare value was 0.850 or R2 x 100% is 85.50%, meaning that the service quality and trust variables contribute in explaining customer loyalty by 85.00%, the remaining 15.00% is another factor. The conclusion of the study is that service quality has a significant effect on customer loyalty, Menantea Medan, trust has a significant effect on customer loyalty, customer satisfaction has a significant effect on customer loyalty, and service quality has a significant effect on customer satisfaction. trust has a significant effect on customer satisfaction, service quality has a significant effect on customer loyalty through customer satisfaction and trust has no effect on customer loyalty through customer satisfaction Menantea Medan.
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