Buku ini menyajikan konsep secara mendasar terkait manajemen perkantoran, teknologi yang dibutuhkan dalam kantor, dan perangkat lain yang dibutuhkan untuk mendukung setiap pekerjaan kantor. Buku ini dibahas dengan lugas dan sederhana sehingga dapat digunakan sebagai buku pegangan bagi siswa maupun mahasiswa di bidang sekretaris, manajemen atau administrasi perkantoran. Pokok bahasan dalam buku ini terdiri dari lingkup manajemen perkantoran, teknologi informasi perkantoran, infrastruktur teknologi informasi, organisasi perkantoran, personalia kantor, komunikasi perkantoran, sistem dan prosedur perkantoran, pengelolaan arsip secara konvensional dan elektronik, perlengkapan kantor, dan tata ruang kantor.
Dilema etik merupakan situasi yang melibatkan konflik nilai-nilai atau kepercayaan tentang tindakan apa yang benar atau yang terbaik namun terkendala oleh aturan-aturan atau hukum yang ada dan cenderung mempengaruhi sikap profesional perawat dalam bekerja sehingga mempengaruhi kualitas pelayanan keperawatan. Tujuan penelitian ini, untuk menguji bagaimana pengaruh profesionalisme perawat terhadap kualitas pelayanan keperawatan dan bagaimana pengaruh profesionalisme perawat terhadap kualitas pelayanan keperawatan dimoderasi dilema etik. Metode penelitian yang digunakan adalah kuantitatif dengan sampel 100 responden dari tenaga keperawatan di Rumah Sakit Umum Daerah Salatiga yang merupakan perawat pelaksana di ruang bangsal. Analisis data menggunakan regresi linear sederhana dan regresi moderasi dengan SPSS versi 22.0. Hasil penelitian menunjukkan bahwa profesionalisme perawat berpengaruh positif terhadap kualitas pelayanan keperawatan, sedangkan dilema etik mengubah pengaruh profesionalisme perawat menurunkan kualitas pelayanan keperawatan
Technological developments make it easier for employees to carry out work, including archive management employees. Archives undergo changes and developments in electronic form. The development of supporting technology for electronic archive management. This study aims to analyze the use of electronic records to support the effectiveness of employee performance and the factors that support employee performance. This qualitative research uses a descriptive approach. The technique used to collect data is interviews. The instrument used to collect data is a questionnaire. This study uses three stages of data analysis, namely data reduction, data presentation, and concluding. The research subject is the selected resource person, an employee with the position of Customs and Excise Inspector. The technique used to analyze the data is descriptive qualitative analysis. The results of this study indicate that the use of electronic archives supports employee performance. The benefits of using electronic archives include easy and fast use, safe, and time-saving. There are four factors supporting employee performance: the work environment, ability, motivation, and adequate facilities. Factors supporting employee performance in using electronic records are leaders who always encourage employees to learn and develop themselves and a comfortable work environment for employees, human resource capabilities, and adequate facilities and equipment provided by the institution.
Skill mismatch phenomenon has been discussed in various scientific journals as it is proven to lower productivity and weaken competitiveness. Understanding the skill mismatch effect on competitiveness leads to a new way of thinking about how to manage skill mismatch for the organization sustainability. Previous researches recognize the concept of organizational management in order to be able to compete by creating a learning organization environment. Adhering to the learning organization principles, individuals within the organization should increase their capacity and thus minimizing the negative effects caused by the skill mismatch effects. This study chooses hotel business as an observation unit as the hotel is such a storefront of tourism in Indonesia. The research was done in a descriptive-qualitative manner and used five-stars hotel in Indonesia. The results supported the previous researches on learning organization and training prior to working The findings indicated that in the process of organizational learning in the hospitality business, it was originally started with the involvement of the company or institutionalizing. The originality of this research is presented in the use of the 4i framework in organizational learning to evaluate the skill mismatch.
The work from home phenomenon due to the pandemic triggers doubts on the governance of employee talent, including efforts to maintain its attachment or called employee engagement. Reduced direct interaction between employees or between leaders and employees leads to doubts on attachment to the organization, especially if it is associated with employees in Generation Y. Generation Y is expected to show the same employee engagement between working in the office or when doing its work from home. This research aims to test the relationship of talent management to employee engagement generation Y with work from home as a moderation variable. The sampling technique was accidental sampling of 201 Generation Y employees in Indonesia who practice work from home were involved as research samples. Data analysis techniques used analysis based on SEM (Structural Equation Model) with an evaluation of measurement and structural models for hypothesis testing. The results of this study indicate that talent management has a significant and positive effect on generation Y employee engagement and work from home has no significant and positive effect on the relationship between talent management and generation Y employee engagement.Fenomena work from home akibat pandemi mendorong terjadinya perubahan pada tata kelola karyawan, termasuk mempertahankan keterikatannya atau disebut dengan employee engagement. Karyawan yang memiliki keterikatan dengan organisasinya dikenali dengan perilaku sadar, waspada yang secara emosi terhubung dengan organisasi dan berkomitmen melakukan perannya dengan kemampuan terbaiknya. Generasi Y diharapkan menunjukkan employee engagementnya ketika melakukan pekerjaannya dari rumah. Penelitian ini bertujuan untuk menguji hubungan manajemen talenta terhadap employee engagement generasi Y dengan work from home sebagai variabel moderasi. Sebanyak 201 karyawan Generasi Y di Indonesia yang mempraktikkan work from home terlibat sebagai sampel penelitian. Teknik analisis data menggunakan analisis berbasis SEM (Structural Equation Model) dengan evaluasi model pengukuran dan struktural untuk uji hipotesis. Hasil penelitian ini menunjukkan manajemen talenta berpengaruh signifikan dan secara positif terhadap employee engagement generasi Y dan work from home berpengaruh tidak signifikan dan secara positif terhadap hubungan antara manajemen talenta dan employee engagement generasi Y.
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