This study aims to analyze patient satisfaction at Rajawali Citra Hospital, Bantul. This study uses the variables of service quality and physical facilities as independent variables to analyze their effect on patient satisfaction as the dependent variable. Respondents in this study were patients who visited the Rajawali Citra Hospital, Bantul, with a sampling technique using this technique Random Sampling namely as many as 104 samples. The data analysis technique in this study used multiple linear regression analysis which was processed using the SPSS 17.0 program. The results showed that there was a positive and significant influence of service quality and physical facilities partially or simultaneously on patient satisfaction at Rajawali Citra Hospital, Bantul. Services that are fast, precise and supported by officers who are reliable in providing services and the ability to provide reliable explanations as well as physical facilities in hospitals that are complete, clean, well-maintained and safe can give satisfaction to patients. Keywords: Service Quality, Physical Facilities, Patient Satisfaction
The impact of the Covid-19 pandemic is still being felt by the community, especially people in rural areas. Even though the graph of Covid-19 sufferers has been sloping, the passion to increase enthusiasm to restore the family economy still requires support and encouragement. The purpose of this community service activity is to build the entrepreneurial spirit of the community in Srumbung, Pleret, Bantul DIY to improve the economy and welfare of the community, thereby increasing the independence of the Srumbung Village community. This community service activity was attended by the people of the Srumbung Village, especially the Farmers, Breeders and people who have home-made products. This activity involved a team of AMA Yogyakarta lecturers in an effort to build a spirit of entrepreneurship. As a result of this community service, it is hoped that the people of Srumbung Village will return to their enthusiasm and enthusiasm for starting a business and developing existing businesses.
The purpose of this study was to examine the effect of work discipline and work environment on employee performance. This study obtained data from 88 respondents who are employees of the Yogyakarta Special Region Health Service. The results showed that there was an effect of work discipline on employee performance. And the work environment is not empirically proven to have an effect on employee performance, this shows that DIY Provincial Health Office employees can work well without being affected by the conditions of the work environment according to the provisions and regulations that have been set by the organization supported by good communication and cooperation between individuals and departments.
Penelitian ini bertujuan untuk menganilisis kepuasan pengunjung Pasar Seni dan Wisata Gabusan, Timbulharjo, Sewon, Bantul, DIY. Penelitian ini menggunakan variabel Kualitas Pelayanan yang terdiri dari reliability, responsiveness, assurance, emphaty dan tangible sebagai variabel bebas untuk menganalisis pengaruhnya terhadap kepuasan pengunjung sebagai variabel terikat. Populasi dalam penelitian ini adalah pengunjung Pasar Seni dan Wisata Gabusan, Timbulharjo, Sewon, Bantul, DIY. Teknik pengambilan sampel dalam penelitian ini adalah menggunakan teknik Populative Random Sampling dengan sampel yaitu sebanyak 103 sampel. Teknik analisis data dalam penelitian ini menggunakan analisis Regresi Linear Berganda yang diolah dengan program SPSS 17.0. Hasil penelitian menunjukkan bahwa tidak ada pengaruh reliability (kehandalan) terhadap kepuasan pengunjung yang ditunjukkan thitung sebesar -0,220. Tidak ada pengaruh responsiveness (daya tanggap)terhadap kepuasan pengunjung yang ditunjukkan dengan nilai thitung sebesar 0,986. Tidak ada pengaruh assurance (jaminan) terhadap kepuasan pengunjung yang ditunjukkan dengan nilai nilai thitung sebesar 1,906. Ada pengaruh emphaty (empati) terhadap kepuasan pengunjung yang ditunjukkan dengan nilai thitung sebesar 2,388. Tidak ada pengaruh variabel tangibles (berwujud) terhadap kepuasan pengunjung yang ditunjukkan dengan nilai nilai thitung sebesar 0,654. Hasil Uji F (ANOVA) membuktikan bahwa kualitas pelayanan yang tangibles (berwujud), reliability (kehandalan), responsiveness (respon/ ketanggapan), assurance (jaminan), dan emphaty (empati) berpengaruh secara simultan terhadap kepuasan pengunjung yang ditunjukkan nilai Fhitung = 7,704 dan tingkat signifikansi 0,000 tersebut lebih kecil dari 0,05.
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