Corona Virus or known as COVID-1 9 has now spread to various countries in the world. The World Health Organization (WHO) has declared COVID-19 a global emergency. The government has made efforts to prevent the spread of Covid-19, namely by socializing 3M and 3T. The term 3M is a health protocol that every individual needs to do to avoid contracting Covid-19, namely wearing masks, washing hands, and keeping a distance. On the other hand, to identify residents who have been exposed to Covid-19, the government has termed 3T efforts, namely testing (examination), tracing (contact tracing), and treatment. The main steps that the community can take to reduce and anticipate the spread of Covid-19 are the use of masks, covering the mouth and nose when sneezing or coughing, washing hands with soap or disinfection. The purpose of this community service activity is to increase public knowledge about the prevention and implementation of health protocols during the COVID-19 pandemic. The form of activities in community service carried out by STIKES lecturer Andini Persada Mamuju by conducting health education, distributing masks, and distributing hand sanitizers. The lack of public awareness and knowledge regarding Covid-19 can be overcome by providing information in the form of health education about the importance of implementing health protocols. . This step is something that must always be applied by the whole community, especially the people of the Bamboo Village, Mamuju Regency. Information and education must continue to be provided to the public, as well as carry out supervision so that people want to implement healthy lifestyle behaviors to prevent the spread of Covid-19. Socialization activities in the form of health education, distribution of masks, hand sanitizers are one effective way to educate the public.
This study discusses how patient satisfaction with services and availability of medical facilities and medicines in the inpatient unit of the West Sulawesi Provincial Hospital, in terms of indicators of completeness of medical equipment and laboratory services so that they do not need to be sent to other hospitals, indicators of the availability of medicines in hospital pharmacy, indicator of length of service time at hospital dispensary and indicator of service for hospital dispensary officers. The method used in this research is descriptive method with quantitative approach. The population in this study were 2874 patients treated at the West Sulawesi Provincial Hospital. The sample in this study using accidental sampling technique, so that samples of this study amounted to 97 people. Data collection techniques used in this study questionnaires, interviews, review of documents and documentation. Data analysis using frequency distribution tables and percentage analysis. The results showed that the percentage of patient satisfaction with the service and availability of medical facilities and medicines in the inpatient unit of the West Sulawesi Provincial Hospital in terms of indicators of completeness of medical equipment and laboratory services, so there was no need to be sent to other hospitals by 66.2%, indicator the availability of medicines in hospital dispensaries was 67.4%, the indicator of length of service time at hospital dispensaries was 76.1% and the indicator of service for hospital dispensaries was 75.7%. Dan hasil perhitungan persentase seluruh item indikator diperoleh nilai rata-rata skor sebesar 71,3%. Secara keseluruhan pelayanan dan ketersediaan sarana medis dan obat-obatan di unit rawat inap RSUD Provinsi Sulawesi Barat sudah dapat memenuhi harapan pasien. And the results of calculation of the percentage indicator of all items obtained average value score of 71.3%. Overall the service and the availability of medical facilities and medicines in the hospital inpatient units of West Sulawesi province has been able to meet the expectations of patients.
RSUD Provinsi Sulawesi Barat merupakan rumah sakit milik pemerintah Provinsi Sulawesi Barat yang tugasnya memberikan pelayanan untuk pasien BPJS. Belum ada penelitian terkait kepuasan pasien BPJS rawat jalan terhadap pelayanan kefarmasian di unit rawat jalan rumah sakit tersebut. Tujuan penelitian ini yaitu mengetahui tingkat kepuasan pasien BPJS dan prioritas perbaikan yang perlu dilakukan di unit rawat jalan terhadap pelayanan kefarmasian pada pasien BPJS. Penelitian ini termasuk non-eksperimental bersifat deskriptif menggunakan kuesioner. Responden dipilih dengan teknik convenience sampling. Untuk mengetahui tingkat kepuasan pasien dan evaluasi pelayanan digunakan metode SERVQUAL. Sedangkan, untuk mengetahui prioritas perbaikan dilakukan analisis dengan Customer Window Quadrant. Hasil penelitian menunjukan tingkat kepuasan pada aspek tangible, reliability, responsiveness, assurance dan emphaty dengan rata-rata >60% yang berarti masuk dalam pelayanan yang memuaskan. Sedangkan, prioritas utama yang perlu dilakukan pada pelayanan kefarmasian di unit rawat jalan yaitu pelayanan pasien agar tidak menunggu lama untuk mendapatkan pelayanan farmasi, waktu tunggu obat jadi dan obat racikan serta ketersediaan obat di apotik rumah sakit.
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