This study presents a reanalysis of data from Rokeach's self-confrontation experiments using path analytic techniques. Contrary to Rokeach's interpretations, findings indicate that behavior changes following self-confrontation are not primarily mediated through changes in value priorities. Rather, the available data suggest that the self-confrontation process involves the resolution of inconsistencies between behaviors and self-conceptions that are revelaed during the treatment session. The authors interpret these findings within the framework of Rokeach's general theory of self-disatisfaction and cognitive-behavioral change. Suggestions for future directions in self-confrontation research are offered.
Maintenance and inspection errors have been the primary cause of six percent of aircraft accidents and have contributed to an additional nine percent of the accidents from 1982 through 1993. What can maintenance organizations do to reduce these types of errors? This paper discusses the development and evaluation of a maintenance error investigation process--the Maintenance Brror Decision Aid (MBDA). MBDA was developed based on the following philosophy: maintenance technicians do not make errors on purpose; carom result from a series of ~relatexl contributing factors, and; these factors are largely under management control and, therefore, can be improved to prevent future, similar errors. The MEDA process was field tested at nine maintenance organizations. After a onsday training course, airline personnel were able to carry out a succc.ssful MBDA investigation to determine and correct contributing factors to error. An average of 3.4 contributing factors was found per error. Since the end of the field test, Boeing has provided MEDA implementation support to over 120 aircraft maintenance organizations around the world. Feedback suggests that all organizations using MBDA have found costeffective solutions to maintenance error.
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