Digital technology holds a promise to improve older adults’ well-being and promote ageing in place. However, there seems to be a discrepancy between digital technologies that are developed and what older adults actually want and need. Ageing is stereotypically framed as a problem needed to be fixed, and older adults are considered to be frail and incompetent. Not surprisingly, many of the technologies developed for the use of older adults focus on care. The exclusion of older adults from the research and design of digital technology is often based on such negative stereotypes. In this opinion article, we argue that the inclusion rather than exclusion of older adults in the design process and research of digital technology is essential if technology is to fulfill the promise of improving well-being. We emphasize why this is important while also providing guidelines, evidence from the literature, and examples on how to do so. We unequivocally state that designers and researchers should make every effort to ensure the involvement of older adults in the design process and research of digital technology. Based on this paper, we suggest that ageism in the design process of digital technology might play a role as a possible barrier of adopting technology.

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Objectives We explored the portrayal of older adults and the public response to topics concerning older adults during the COVID-19 pandemic in Chinese social media (Weibo topics, equivalent to hashtags on Twitter). We also explored the temporal trends of dominant themes to identify changes over time. Method Topics related to older adults were searched in the Weibo topic search engine between January 20 and April 28, 2020. Overall, 241 topics and their view frequency and comment frequency were collected. Inductive thematic analysis was conducted to classify the topics into themes. The popularity of each theme was also analyzed. In addition, the frequency with which each theme appeared during the three major stages of the pandemic (outbreak, turnover, post-peak) was reported. Results Six main themes were identified. “Older adults contributing to the community” was the most prominent theme with the highest average comment frequency per topic. It was also the most dominant theme in the first stage of the pandemic. “Older patients in hospitals” was the second most prominent theme, and the most dominant theme in the second and third stages of the pandemic. The percentage of topics with the themes “Care recipients” and “Older adults caring for the young” increased over time. Discussion The portrayal of older people as being warm, competent, and actively exercising their agency is prevalent on Weibo. The Weibo-viewing public shows signs of interest in intergenerational solidarity during the pandemic in China. These findings are different from findings reported by studies conducted in the West.

Objectives Sharing similar negative age-stereotypes (e.g., outdated, unfashionable), older adults and older technologies are stereotypically associated with each other. This also was found to be internalized by older adults. Recent research has suggested that internalized negative age-stereotypes may be one of the reasons for technophobia among older adults. Therefore, considering the pervasiveness of intergenerational comparison of technologies (e.g., computer vs. tablet) in which older-generation technologies are negatively portrayed, we aim to investigate whether a mere intergenerational comparison of technologies would affect technophobia via negative self-stereotypes activation among older adults. Specifically, two commonly-seen framings of intergenerational comparison of technologies are examined: contrast framing, which describes opposing intergenerational relationship of technologies; and connect framing, which describes continuous intergenerational relationship of technologies. Method We designed three advertisements for a made-up new technological product using contrast framing, connect framing, and neutral framing (where intergenerational comparison was absent). A sample of 284 participants (age 27-83) was gathered online and randomly assigned into the three experimental conditions. Self-perception of aging (SPA), technophobia, and potential covariates were measured. Results The results showed a significant framing×age×gender effect on psychosocial loss dimension of SPA and technophobia. Men were significantly affected by the framing effect as they age, but women were not affected. Contrast framing (vs. connect vs. neutral framing) led to significantly higher technophobia via psychosocial loss dimension of SPA among older men aged 49 and over. Discussion The findings have important implications for how to better convey persuasive information to promote new technology adoption among older adults.

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