There is significant evidence of successful lean implementation at the project level. However, there is limited evidence of lean percolating through organisations in both literature, as well as industry. While the critical aspects of strategic adoption of lean to overcome organisational resistance have been clearly highlighted, the implementation is in most cases limited to select projects and not all projects across an organisation's portfolio.Despite proven benefits on projects within their own portfolio and the knowledge and skills for successfully implementing lean, organisations still fail to change their approach towards continuous improvement and driving efficiency as a whole. The paper here focuses on the need for a revised approach towards the adoption and sustenance of lean within companies at a business level by highlighting the importance of culture across the company's portfolio.The authors reflect on their experience of working with client and contractor organisations across multiple projects to review the difference in the maturity and implementation of lean. Following this, the authors corroborate their findings from discussion with a major public sector body and its supply chain on their lean journey over the last decade, to shed light on the approach needed today for successful lean implementation for organisation-wide sustenance.
The construction industry is often criticised for lacking a holistic view on applying Information and Communication Technology (ICT) to improve project efficiency. Integration of the three core organisational aspects of people, process, and Information Technology (IT) must be realised to bring true benefits in construction project delivery. However, the industry has not yet reached significant maturity in achieving this synchronisation.The research follows a case study-based approach where the authors were involved in the implementation of an ICT solution that helped streamline project planning and execution through effective collaboration on a Data Centre retrofitting project in USA.The research demonstrates the importance of effective communication through efficient information management by deploying ICT which helped overcome inherent process inefficiencies and challenges on the case study project. Based on the observations, the authors have proposed a framework that highlights the interaction of ICT, people, and process, and mapped the results achieved on this project through their integration.
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