Framework of Interaction Between ICT, Process, and People in Construction: A Case Study

Abstract

The construction industry is often criticised for lacking a holistic view on applying Information and Communication Technology (ICT) to improve project efficiency. Integration of the three core organisational aspects of people, process, and Information Technology (IT) must be realised to bring true benefits in construction project delivery. However, the industry has not yet reached significant maturity in achieving this synchronisation.The research follows a case study-based approach where the authors were involved in the implementation of an ICT solution that helped streamline project planning and execution through effective collaboration on a Data Centre retrofitting project in USA.The research demonstrates the importance of effective communication through efficient information management by deploying ICT which helped overcome inherent process inefficiencies and challenges on the case study project. Based on the observations, the authors have proposed a framework that highlights the interaction of ICT, people, and process, and mapped the results achieved on this project through their integration.