While the public sector traditionally lags behind business in innovation, significant changes are anticipated with the broad diffusion of so-called disruptive technologies. The use of such technologies in public service, along with possible benefits, need to be well researched, and challenges be carefully discussed, analysed and evaluated. This paper applies scenario-based science and technology roadmapping to identify research and training needs in the implementation of disruptive technologies in public service. 70 experts reviewed 13 future scenarios and derived a number of research and training needs regarding internet of things, artificial intelligence, virtual and augmented reality, big data and other disruptive technologies. The identified needs serve as a starting point for a broader and more informed discussion about how such new (disruptive) technologies can be successfully deployed in the public sector - leveraging the benefits of these technologies while at the same time constraining the drawbacks affiliated with them.
Over the past years, a number of new technologies have emerged with a potential to disrupt many spheres of the society. While public sector traditionally lacks behind business in innovation, significant changes are anticipated with the use of disruptive technologies. The implementation of the new technologies for the government service provision, along with possible benefits, need to be well thought through and challenges need to be carefully discussed, analysed and evaluated. This paper uses scenario-technique to identify research and training needs for the implementation of disruptive technologies in government services. Using the input of 58 experts from three workshops, research and training needs for the internet of things, artificial intelligence, virtual and augmented reality, as well as big data technologies have been identified. The identified needs can serve as a starting point for a broader and more informed discussion about the knowledge and skills that the researchers and practitioners of digital government need to obtain for the broad use of such new (disruptive) technologies.
For many senior citizens living in rural areas, participation in daily activities, political affairs and cultural events is determined by the available mobility options to get to such activities. To support these citizens in their everyday life, an intelligent "Mobility-as-a-Service" (MaaS) application shall be conceptualized and implemented, which matches mobility offers of volunteer drivers, public transportation and taxi services with the mobility needs of the senior citizens. This paper introduces to the conception and design of a digital mobility platform for senior citizens in cooperation with an administrative district and six of its municipalities in Germany. Senior citizens are involved in the different phases of the development of a mobility solution through a co-creation approach and are significantly involved in the design and testing of the application. In this paper, we introduce the design phase of the development and present the results from five workshops that we conducted together with 57 seniors. During the workshops, the developed usage scenarios and mock-ups of the mobility application were evaluated by the participants. Based on the feedback and insights gathered from the users in the workshops, recommendations for the further implementation of the mobility app were given.
CCS CONCEPTS• Applied computing → Computers in other domains; Computing in government; E-government.
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