There were significantly more healthcare professionals satisfied with their job among males, older than 60 years, in the age group 50-59 years, with managerial function, and with 30 or more years of service. Development strategy of human resources in the Serbian health care system would significantly improve the professional satisfaction and quality of the provided health care.

The aim of this paper is to show the sector differences in job satisfaction among employees in Serbian enterprises. Based on the empirical and theoretical findings, it was shown that the employees in public enterprises in

Сажетак Увод. Мерење професионалне сатисфакције здравствених радника представља незаобилазну компоненту система сталног унапређења квалитета здравствене заштите. Циљ рада. Циљ овог истраживања је био да се анализирају резултати испитивања професионалног задовољства здравствених радника у државним стационарним здравственим установама у Београду у 2008. години, као и да се утврде карактеристике задовољства, односно незадовољства здравствених радника. Метод рада. Истраживањем професионалне сатисфакције било је обухваћено 9697 запослених. У нашем раду су анализирани искључиво подаци из 6595 упитника које су попунили здравствени радници. Коришћен је дизајн студије пресека. Као инструмент истраживања употребљен је анонимни упитник за испитивање сатисфакције запослених, усвојен од стране Републичке стручне комисије за квалитет Министарства здравља Републике Србије. За утврђивање значајности разлике између обележја коришћен је Стедентов т тест, χ2 тест и једнофакторска анализа варијансе. Резултати. Степен утврђеног професионалног задовољства у београдским државним болницама је низак, што се може закључити како на основу процента задовољних (само 38,1%), тако Summary Introduction Measuring the job satisfaction of healthcare professionals is the unavoidable component of the continuous health care quality improvement process. Aim The aim of this study was to establish the level of the professional satisfaction of healthcare professionals in state hospitals in Belgrade in 2008, and to determine and rank the factors which impact on their satisfaction or dissatisfaction. Method The job satisfaction survey encompassed all hospital employees, but only the data from the questionnaires completed by the healthcare workers were analyzed. The study enrolled 9697 employees. Completed questionnaire were returned 6595 healthcare professionals, or 68.01% of tested employees in Belgrade hospitals. Professional satisfaction survey was designed as a cross-sectional study. For evaluating the job satisfaction, anonymous questionnaire was used as a research instrument, designed by the Commission for healthcare quality improvement of the Serbian Ministry of Health. Statistical analysis was performed using the Student's t-test, chi-square test and ANOVA. Results The degree of the professional satisfaction is low, as evident in the percentage of satisfied responders (only 38.1%), and in the mean score for the individual aspects of the healthcare professionals' job satisfactions. Health professionals have

There is a significant difference among the five hospitals regarding indicators of quality of work. Obligatory set of quality indicators on the basis of legislative acts are the indicators of general quality of work in hospital. It is necessary to establish specific pediatric quality indicators and to define national standards related to these indicators.