The current study sets out to examine the winescape for its effects on wine tourist behaviour. In doing so, an empirical winescape scale is introduced to an established decision-making model, the theory of planned behaviour. A total of 1,135 responses were collected through a survey that was self-administered to wine tourists across four wineries in Australia and the USA. Structural equation modelling suggested that winescape service staff and complementary product had significant effects on wine tourist attitude toward the winery, making them instrumental in wine tourist decision-making. Winescape setting and wine value were also significant attributes in influencing wine tourist attitude. Findings provide greater insight into which winescape attributes are most critical in shaping wine tourist attitude and in turn, behavioural intention toward the winery. The research model offers an empirical decision-making framework that is easy to use and generalisable in wine tourism contexts.
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AbstractPurpose -The purpose of this paper is to examine how university students' satisfaction with perceived attractiveness, quality, value, and low risk impact on their revisit intentions (RVI) to a holiday destination. Design/methodology/approach -A ten minute pen and paper questionnaire was distributed to undergraduate and postgraduate students in a large Western Australia university through a nonprobability, convenience sampling approach. In total, 228 useable responses were collected, achieving a 60 per cent response rate. Findings -The empirical results from the structural model suggest that satisfaction (SAT) with the attractiveness, quality, and value provided by the destination positively influenced RVI. Perceived risk did not have the predicted effects on SAT and RVI. Research limitations/implications -Convenience sampling method restricts the representativeness of results across all university students. Future studies can examine the influences of culture, national and multiculturism on RVI of tourist destinations. This study can also be replicated with larger sample sizes. Practical implications -The key finding suggests that perceptions are crucial in achieving customer satisfaction and customer loyalty and therefore must be handled proactively to develop lasting relationships. Originality/value -Limited research in the past has been conducted on RVI of tourism destinations. Influence of perceived risk was also examined towards RVI.
Purpose
– The purpose of the study is to examine young Australian tourists’ consumption values, perceived beneficial image and tourist’s destination choice intention towards Mauritius as a tourism destination.
Design/methodology/approach
– Data were collected through an intercept method of Australian consumers in a downtown shopping complex. A self-administered questionnaire was used; 408 usable questionnaires were collected, and regression analyses were used to test the hypotheses.
Findings
– Only emotional/epistemic, social and functional values were found to significantly influence perceived beneficial image of the tourism destination. Only social and conditional values were found to significantly influence destination choice intention.
Practical implications
– Communication initiatives should focus on functional and conditional values such as quality of infrastructure and personal safety benefits. Destination planners and marketers should emphasize emotional values in their programs, as these values bond with potential young Australian tourists.
Originality/value
– This is the first study where young Australian tourists’ perceived beneficial image, consumption values and intentions to visit Mauritius are investigated. It provides policy makers with strategies to better promote Mauritius as a tourism destination.
While studies in and out of tourism contexts have explored risk and/or uncertainty avoidance's impact on information search, few have clarifi ed whether the two constructs impact differentially on information search. To examine this issue, data were collected from large online panels in Australia, China and Japan. The risk and uncertainty avoidance scales were reliable, had convergent and discriminant validity and were invariant across the three country samples. As expected, uncertainty avoidance was positively related to the extent of information search in all three country samples, whereas risk avoidance was not. This suggests that the constructs are distinct and may impact at different stages of decision-making.
Although the winescape has been frequently referred to in wine-related research, empirical studies that conceptualize, operationalize, and test the construct remain limited. This research sets out to develop a scale to measure the supply-related winescape attributes that influence the winery experience. Adopting scale development procedure by Churchill and De Vellis, five focus groups, two expert panels, and six individual studies that involved 1,537 participants were conducted at varied wineries in diverse wine regions across two different wine countries. The resultant 20-item winescape scale comprised seven attributes, namely, setting, atmospherics, wine quality, wine value, complementary product, signage, and service staff, and was reliable and valid. Theoretically and methodologically, the winescape scale addresses a critical need for an empirical measure that encapsulates the supply-related attributes of a winery. Managerially, it offers wine producers a diagnostic tool to evaluate their winescape, guiding their positioning and service operations in the marketplace.
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