The study was a quantitative one involving two hundred and sixty (260) middle level managers from the Ghanaian insurance industry selected through purposive sampling. Data was collected using the Boston EI questionnaire and a review of documented works, article, journals and books on the subject area of EI. Data was analyzed using SPSS computer program. The statistical techniques employed were the multivariate analysis of variance (MANOVA) and the 3-way analysis of variance (3-way ANOVA). Pearson’s correlation was employed to ascertain the significance of the linear correlation between the dependent variable emotional intelligence (EI) and its components and independent variable, work experience. Based on the analysis, it was found that middle level managers have high EI score of 106. It was also found that there is a difference between the EI levels of these managers and their work experience. The study therefore conclude that work experience does have an effect on the EI levels.
Emotional intelligence has been identified as one of the critical ingredients for organizational change and success. This study sought to ascertain the emotional intelligence profile of middle level managers who are responsible for change and policy implementation in the Ghanaian insurance industry. The effect of ageon the emotional intelligence of these middle level managers was also ascertained. The study was a quantitative one that engaged 260 respondents from general, life and micro finance insurance companies in Ghana.Boston EI questionnaire was used to collect data. The obtained data was analyzed using correlational and descriptive statistical analysis. SPSSwas employed for this statistical analysis. The study found that, middle level managers of the insurance companies have high total EI scores. The study also found that middle level managers do not differ in EI levels based on age. Therefore, concluded that age is not a significant factor toeffect EI levels.
One of the key elements for organizational development and success has been recognized as emotional intelligence (EI). The goal of this study was to determine the emotional intelligence profile of middle level managers who are in charge of implementing new policies and bringing about change in the insurance sector in Ghana. It was also determined how these middle-level managers' gender affected their emotional intelligence. 260 respondents from 26 selected Ghanaian insurance companies participated in the study. Data collection involved using the Boston EI questionnaire. Utilizing correlational and descriptive statistical analysis, the collected data was examined using the statistical software, SPSS. Pearson analysis MANOVA and 3- way ANOVA were performed to test the study hypothesis. According to the study results, insurance company middle level managers had good overall EI scores. The study also found that middle level managers differed in EI levels when gender was considered. The finding from the study therefore gives conclusion that gender is a considerable measure of EI level of middle level managers in the Ghanaian insurance industry
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