The Effect of Work Experience on Emotional Intelligence Among Middle Level Managers in the Ghanaian Insurance Industry

Abstract

The study was a quantitative one involving two hundred and sixty (260) middle level managers from the Ghanaian insurance industry selected through purposive sampling. Data was collected using the Boston EI questionnaire and a review of documented works, article, journals and books on the subject area of EI. Data was analyzed using SPSS computer program. The statistical techniques employed were the multivariate analysis of variance (MANOVA) and the 3-way analysis of variance (3-way ANOVA). Pearson’s correlation was employed to ascertain the significance of the linear correlation between the dependent variable emotional intelligence (EI) and its components and independent variable, work experience. Based on the analysis, it was found that middle level managers have high EI score of 106. It was also found that there is a difference between the EI levels of these managers and their work experience. The study therefore conclude that work experience does have an effect on the EI levels.