The increasing interest in engaging users and other partners in collaborative design has led to an increase in the number of methods for organising collaboration. The aim of these methods is to support collaborative explorations of future opportunities in inspiring atmospheres. In this discourse, design games have become a popular concept that has been widely adopted to describe various design activities, which at first glance do not necessarily share many qualities. This paper aims to provide further understanding about the purposes that design games serve in codesign. The main contribution of the paper is the introduction of a play framework that highlights three perspectives on how design games appear to different people experiencing them: as a tool, as a mindset and as a structure. To clarify the components of design games, the paper reflects on the relations between design and games, the two parts of the concept 'design games', and two further qualities embedded in games: play and performance.
This paper aims to bridge recent work on Service Logic with practice and research in the Design for Service to explore\ud
whether and how human-centered collaborative design approaches could provide a source for interpreting existing service\ud
systems and proposing new ones and thus realize a Service Logic in organizations. A comparison is made of existing theoretical\ud
backgrounds and frameworks from Service Logic and Design for Service studies that conceptualize core concepts for value\ud
co-creation: actors, resources, resource integration, service systems, participation, context, and experience.\ud
We find that Service Logic provides a framework for understanding service systems in action by focusing on how actors\ud
integrate resources to co-create value for themselves and others, whereas Design for Service provides an approach and tools to\ud
explore current service systems as a context to imagine future service systems and how innovation may develop as a result of\ud
reconfigurations of resources and actors. Design for Service also provides approaches, competences, and tools that enable\ud
involved actors to participate in and be a part of the service system redesign. Design for value co-creation is presented using this\ud
model.\ud
The paper builds on and extends the Service Logic research first by repositioning service design from a phase of development\ud
to Design for Service as an approach to service innovation, centered on understanding and engaging with customers’ own\ud
value-creating practices. Second, it builds on and extends through discussing the meaning of value co-creation and identifying\ud
and distinguishing collaborative approaches for the generation of new resource constellations. In doing so, the collaborative\ud
approaches allow for achieving value co-creation in designing
In this article, we will introduce a co-design method called Storytelling Group that has been developed and tested in three service design cases. Storytelling Group combines collaborative scenario building and focus group discussions. It inspires service design by providing different types of user information: a fictive story of a customer journey is created to illustrate a 'what if' world, users tell real-life stories about their service experiences, users come up with new service ideas, and they are also asked about their opinions and attitudes in a focus-group type of discussion. The method was developed for service design cases where a longer time perspective has an important role. Moreover, the method is a quick start for actual design work but still includes users in the process.
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