Applying probes – from inspirational notes to collaborative insights

Mattelmäki, Tuuli

doi:10.1080/15719880500135821

Cited by 111 publications

(96 citation statements)

References 11 publications

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“…In common with other uses of Probe studies [16], the Photo Study provided the human factors researchers with further evidence of the diversity of people's lives and homes and how technology is valued and integrated into their homes. Understanding this diversity is key to ensuring that new technology introduced into the home is acceptable to everyday consumers as well as early adopters.…”

Section: Provide Human Factors Researchers With Inspiration and Informentioning

confidence: 99%

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Probing user values in the home environment within a technology driven Smart Home project

Haines

Mitchell

Cooper

et al. 2006

Pers Ubiquit Comput

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Section: Provide Human Factors Researchers With Inspiration and Informentioning

confidence: 99%

“…Mättelmaki [16] provides four reasons for applying Probes based on a comprehensive review of Probe based approaches: to provide inspiration, information, participation and dialogue. Gaver's Cultural Probes are according to Mättelmaki an example of 'inspiration Probes'.…”

Section: Introductionmentioning

confidence: 99%

Probing user values in the home environment within a technology driven Smart Home project

Haines

Mitchell

Cooper

et al. 2006

Pers Ubiquit Comput

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“…To help transferring the knowledge gathered through the user studies into a set of design recommendations, we decided to apply the technology probe approach [31]. This approach is suitable for gathering information about the users and use of technology in the real context, to trigger users to think about new uses of technology and to reflect on their communication practices.…”

Section: Technology Probe: Videomailmentioning

confidence: 99%

Interaction design for supporting communication between Chinese sojourners

Bhömer

Hoven

2011

Pers Ubiquit Comput

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In our global village, distance is not a barrier anymore for traveling. People experience new cultures and face accompanying difficulties in order to live anywhere. Social support can help these sojourners to cope with difficulties, such as culture shock. In this paper, we investigate how computer-mediated communication (CMC) tools can facilitate social support when living physically separated from loved-ones in different cultures. The goal is to understand the design considerations necessary to design new CMC tools. We studied communication practices of Chinese sojourners living in the Netherlands and the use of a technology probe with a novel video communication system. These results led to recommendations which can help designers to design interactive communication tools that facilitate communication across cultures. We conclude the paper with an interactive communication device called Circadian, which was designed based on these recommendations. We experienced the design recommendations to be abstract enough to leave space for creativity while providing a set of clear requirements which we used to base design decisions upon.

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“…We also aim to gain insights on the impact that conflicts have on the social setting and the resolution strategies that people deploy. Since the home environment is difficult to observe first hand and since interacting with lighting is usually done unaware [23], we make use probes from a perspective of information gathering [52] or data collection [53]. Probes provide a way to gather data about a person's context through exercises and self-documentation in order to frame new challenges, inspire design, and create a dialogue.…”

Section: Understanding Domestic Lighting Usementioning

confidence: 99%

“…The approach of the study is based on technology probes [28,52]. In this method, technical probes are released in a real-life context to understand the needs and desires of users.…”

Section: Setupmentioning

confidence: 99%

A perspective on multi-user interaction design based on an understanding of domestic lighting conflicts

Niemantsverdriet

Essen

Eggen

2017

Pers Ubiquit Comput

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More and more connected systems are entering the social and shared home environment. Interaction with these systems is often rather individual and based on personal preferences, leading to conflicts in multi-user situations. In this paper, we aim to develop a perspective on how to design for multi-user interaction with connected lighting systems, based on a better understanding of reallife interpersonal lighting conflicts. In order to understand everyday lighting conflicts, including their causes and resolution strategies, we present two studies. First, we observe real-life lighting conflicts between couples living in single-room apartments. Using probes for data gathering followed by dyadic interviews, we identify the role of agreements on use in conflicts and we identify different types of conflicts (preference, activity, and attitude conflicts). Next, we take a more disruptive approach based on technology probes, where we provoke lighting conflicts in family living rooms to observe resolution strategies. We find that people try to avoid conflicts at all costs. If there is a risk that others are negatively affected by an adjustment, people rather not interact with the system at all. Based on these insights, we defined a perspective on designing for multi-user interaction that provides the user with the confidence that interactions are socially accepted. This assurance can be given by presenting the user with information leading to awareness about the acceptance of a lighting change by the other users. We advise on what information can be visualized, based on the three conflict types we observed in the study. The combination of a deeper understanding of conflicts and a perspective on multi-user interface design can serve as a starting point to design better multi-user interfaces for domestic connected systems.

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Applying probes – from inspirational notes to collaborative insights

Cited by 111 publications

References 11 publications

Probing user values in the home environment within a technology driven Smart Home project

Probing user values in the home environment within a technology driven Smart Home project

Interaction design for supporting communication between Chinese sojourners

A perspective on multi-user interaction design based on an understanding of domestic lighting conflicts

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