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Older adults are the most digitally divided demographic group. The present study explores how older adults perceive the physical use of information and communication technologies (ICTs), particularly across generations and contexts. Data for the present study come from nine focus groups. Seniors acknowledge that ICTs help them connect with geographically distant social ties, but that they lead to feelings of disconnection with geographically close social ties. We label this phenomenon the "physical-digital divide," which exists when a group feels ostracized or offended when those around them engage with ICTs while they themselves are not or cannot engage with ICTs. Younger generations are often referred to as "digital natives" and older generations as "digital immigrants." A more apt label for older adults may be "physical natives," as their preferred method of communication involves physical face-to-face interactions and traditional codes of etiquette. Suggestions are made for reducing the physical-digital divide.

This study investigates older adults’ perceptions of mobile phone use during face-to-face interactions and social gatherings. Data were derived from 9 semistructured focus group interviews. Study participants were older adult residents of Michigan, US ( N = 77). Focus groups were held in both urban and rural locations and our sample was heterogeneous in terms of race and socioeconomic status. Older adults in this study reported that the mobile phone behavior displayed by their younger family members during face-to-face interactions and family gatherings breaches their expectations regarding appropriate etiquette and manners. Specifically, participants reported they view mobile phone use during face-to-face interactions as disruptive to communication quality, offensive, and a potential signal of inattention, which may curtail intergenerational communication and hinder their sense of copresence. Limitations of our study and directions for future research are discussed.

Information and communication technology (ICT) use can mitigate the negative impact of various age-related threats, such as isolation and loneliness, by facilitating connection with social ties and access to social support. Although research regarding various uses and benefits of ICTs among older adults has increased, there is limited research regarding the impact of technical difficulties on older adults’ well-being. Our study explores technical difficulties encountered, how older adults cope with ICT failure, and the various forms of social support that may result as a consequence of accessing technical support. We use data from nine semistructured focus groups conducted with older adults in the Midwest region of the United States. Results show that older adults may adapt new strategies for coping with the technical difficulties that arise from regular ICT use. Furthermore, as older adults incorporate ICTs into their daily lives and seek assistance from social ties and experts, they may also be indirectly combating the threat of isolation and loneliness.

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