Purpose The purpose of this paper is to highlight the immediate impacts of the COVID-19 pandemic on the hospitality workforce in situ between mid-April and June 2020. Design/methodology/approach This is a viewpoint paper that brings together a variety of sources and intelligence relating the impacts on hospitality work of the COVID-19 pandemic at three levels: macro (global, policy, government), meso (organisational) and micro (employee). It questions whether the situations faced by hospitality workers as a result of the pandemic are seed-change different from the precarious lives they normally lead or just a (loud) amplification of the “normal”. Findings In light of the fluid environment relating to COVID-19, conclusions are tentative and question whether hospitality stakeholders, particularly consumers, governments and the industry itself, will emerge from the pandemic with changed attitudes to hospitality work and hospitality workers. Practical implications This raises questions about hospitality work for key stakeholders to address in the future, some of which are systemic in terms of how precarious labour forces, critical to the global economy are to be considered by policy makers, organisations in a re-emerging competitive market for talent and for those who chose (or not) to work in hospitality. Social implications This paper contributes to ongoing debates about precarious work and the extent to which such practices are institutionalised and adopts an “amplification model” that may have value in futures-orientated analysis about hospitality and tourism. Originality/value This paper is wholly original and a reflection on the COVID-19 crisis. It provides a point of wider reference with regard to responses to crises and their impact on employment in hospitality, highlighting how ongoing change, fluidity and uncertainty serve to magnify and exacerbate the precarious nature of work in the industry.

Purpose The purpose of this paper is to undertake a “real-time” assessment of the impact of the COVID-19 pandemic on the right to participate in hospitality and tourism and to illustrate where such rights are under threat. Design/methodology/approach This discussion is based on a review of current events, assessed through interpretation of a human rights lens. Findings Rights to participate in hospitality and tourism, particularly in parts of Asia, Europe and North America, were affected on a scale unprecedented in peacetime. Research limitations/implications The rights to participate in hospitality and tourism have been challenged as never before. The big questions that will need to be answered going forward are the extent to which such rights will be restored, post-COVID-19. Originality/value This is a “real-time” assessment and will require re-visiting as events unfold over the coming months and years.

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PurposeThe purpose of this paper is to consider the managerial and developmental concept of talent management in the context of the specific characteristics of the weak labour market attributes of the hospitality and tourism sector in developed countries.Design/methodology/approachThe paper explores these characteristics and analyses talent management scenarios within which businesses can operate, concluding that an inclusive and developmental approach, focusing on talent identification and acknowledgement, is probably the most effective within this sector.FindingsThis paper proposes a new interpretation of the concept of talent management in the context of hospitality and tourism that is both inclusive and developmental.Practical implicationsIt will be of value to practitioners in helping them to evaluate their recruitment, retention and development practices. It will also be of value to researchers in providing the basis for further study and reflection in this area.Originality/valueThis is the first paper of its kind to apply the concept of talent management to the specific labour market conditions which pertain in hospitality and tourism.

Seemingly intransigent human resource issues remain at the forefront of global tourism's challenges. Some of the key issues were identified in Baum's (2007) reflections on this topic. In light of the significant change that has impacted on tourism and employment in the intervening years, this conceptual paper provides an assessment of the current status of the issues that Baum identified in 2007 and identifies a range of emerging concerns that continue to shape the tourism workplace and workforce. The status of tourism work can be seen in terms of both continuity and change and the impact of these contrary forces is considered in reaching conclusions that highlight both the ongoing challenges for tourism and the evident progress that can be identified.

The role of skills and skills development through training in the contemporary economy is a matter of considerable academic and political debate. Public policy in many countries focuses on the development, through training, of what are seen as a high skills employment and business environment (Brown et al, 2001). At the same time, most developed or high skills economies also depend to a significant extent on an alternative economy based on what are loosely and pejoratively described as low skills jobs. Little critical analysis has been undertaken with respect to what such descriptors actually mean. This article addresses one sector of the â-˜low skillsâ-™ economy, hospitality. This article considers skills issues in relation to the hospitality sector. It draws upon the work of Noon and Blyton (1995) in applying their approach to the classification and analysis of skills within hospitality. The article also draws on Ashton and Green's (1996) critique of vocational education as a basis for understanding some of the problems inherent in skills development in hospitality. The article addresses the skills debate in hospitality in four key theme areas: the nature of work and skills in hospitality; de-skilling within the hospitality workplace; the technical/generic skills debate within hospitality; skills and the education/training process in hospitality

This paper offers a critical review, purview and future view of 'workforce' research. We argue that the tourism (and hospitality) workforce research domain, beyond being neglected relative to its importance, suffers from piecemeal approaches at topic, analytical, theoretical and methods levels. We adopt a three-tiered macro, meso and micro level framework into which we map the five pervasive themes from our systematic review across a 10 year period (2005-2014). A critique of the literature, following a 'representations' narrative, culminates in the modelling of a tourism workforce taxonomy, which we propose should guide the acknowledgement and advancement of more holistic tourism workforce knowledge development.