We present an ongoing research project, namely Integrated Real-time Mobility Assistant (IRMA). IRMA is a software system that targets the personal mobility in a near future scenario, oriented to green, shared and public transports. IRMA aims to be an extensible, easy-to-implement and sustainable modular platform based on the combined use of multiple information sources (crowd, open, social, and sensor data) and on array of value propositions, each serving a class of stakeholders, which include municipality, users, transport providers. Hence, IRMA supports users in the entire lifecycle of mobility, and municipalities and transport providers in the whole cycle of mobility management. IRMA is deployed on both smartphone and web, and is built on a hierarchy of re-usable web services, that are based on SOA/EDA (Service Oriented Architecture / Event Driven Architecture).

In city governance, participation and engagement of stakeholders are a critical issue. Many researches use crowdsourcing to foster such participation and collaboration. To make sure that such support is complete, an evaluation grid shall be developed. To serve such need, we introduce a framework to assess the maturity of crowd-sourced municipality services. To show a structured example of crowd based city governance, we present CITY FEED, a system consisting of transactional and analytical modules. CITY FEED has been designed, implemented and deployed as a pilot in Pavia, Italy.

No abstract

No abstract

No abstract

No abstract

Crowdsourcing implies user collaboration and engagement, which fosters a renewal of city governance processes. In this article, we address a subset of crowdsourcing, named citizen-sourcing, where citizens interact with authorities collaboratively and actively. Many systems have experimented citizen-sourcing in city governance processes; however, their maturity levels are mixed. In order to focus on the service maturity, we introduce a city service maturity framework that contains five levels of service support and two levels of information integration. As an example, we introduce CITY FEED, which implements citizen-sourcing in city issue management process. In order to support such process, CITY FEED supports all levels of the maturity framework (publishing, transacting, interacting, collaborating, and evaluating) and integrates related information relationally and heterogeneously. In order to integrate heterogeneous information, it implements a threefold feed deduplication mechanism based on the geographic, text semantic, and image similarities of feeds. Currently, CITY FEED is in a pilot stage.

No abstract