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Purpose The COVID-19 pandemic has resulted in significant changes in tourists’ attitudes and behaviors mostly as a result of confinement-related problems. Although various studies have been conducted to analyze customers’ perceptions of service quality and satisfaction using a drop-off/pick-up method, the influence of COVID-19 on customers’ perceptions of service quality and satisfaction has not been examined using online reviews. It is critical to evaluate satisfaction aspects from user-generated content to ascertain their preferences for hotel services during the pandemic. This research aims to explore the viewpoint shared online by hotel tourists, as well as identify which service practice is associated with higher and lower satisfaction during the COVID-19 pandemic.

Modern tools of connectivity have afforded disadvantaged youth across the globe the opportunity to collectively share and curate challenges and build up strategies to protest marginalization. This argument is however sharply divided between tech‐optimists, who argue that social media remove all forms of barrier and empower average members of society and tech‐pessimists who argue that social media discourage people from actively seeking change. This article wades into this discourse by looking at the claims of police abuse by Nigerian youth on social media. For decades, police abuse of powers has remained a subject of interest in academic and human rights circles. This interest has perhaps been amplified by online social movements. In Nigeria, this abuse is well documented in the #EndSARS campaign, which has lasted for three years with little success. In disparity to most academic studies that investigate success of online movement, this study critically inspects the limitation of the #EndSARS campaign by assessing how Nigeria's political environment can serve as a possible hindrance to successful movements. This research therefore answers two questions: What are the dominant themes in Nigeria's #EndSARS campaign? What are the limitations to activism in Nigeria?

When in a romantic relationship, the experience of partners' use of multiple social media platforms varies from serving as a means of gratification to being a cause of discomfort in these relationships. To examine this new and expanding phenomenon, this study employed the media multiplexity theory to explore the roles of using multiple forms of social media when in a romantic relationship. Through the face‐to‐face, in‐depth, and semistructured interviews of 25 romantic partners, the study examined romantic partners' experience of social media use and its influence on their romantic relationships. The results showed how multiplexity in social media use facilitates satisfaction, affection, jealousy, monitoring of romantic partners, infidelity, and distraction. The findings also revealed that while using social media to facilitate satisfaction in romantic relationships, if not appropriately used, the use of social media might lead to romantic dissatisfaction.

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