View related articles View Crossmark dataDiscussion and conclusions: The need to provide well-being to the other should be felt as a priority to the satisfaction of the patient, experiencing humanization in all its breadth, privileging the pleasure of caring. The difficulties in the humanization of emergency departments are due to overwork and shortage of professionals, as well as inadequate structural and organizational conditions to develop health-restructuring activities. It is necessary to promote the training of health professionals, the encouragement for the creation of action strategies, giving priority to the human right to dignity and respect as a patient. Professionals should be recognized through incentives, with a good hospital structuration, as well as an adequate nurse-patient ratio in the sector to guarantee humanized nursing care.
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