AI has begun making its presence felt in every industry and now across the financial services industry as well. This chapter examines and presents the use of AI in banks for better customer service giving them a personalized experience. This chapter explains how banks are getting future-ready for their financial services by means of AI and are delivering financial offerings seamlessly. This research primarily focuses on the concept of AI in the field of banking, how AI has revolutionized personalized banking and made banking operations more efficient and successful. AI innovations are an integral part of Industry 5.0 which aims at integrating automation and human intelligence. This chapter aims to study and describe the current applications of AI in the banking industry and its impact on the banking sector. The study also gives a description of the banks employing AI to facilitate an exceedingly personalized customer journey with the banks.
Business organizations becoming global is nothing new in the current world due to the ever-shrinking physical and communication boundaries. Going global has its benefits and limitations. Benefits would be less expensive land, labor, and resources and reduced transportation cost by being present in countries with vast requirements for an organization's products or services. At the same time, the limitations would be to manage people or lead them toward shared organizational goals. India being a country with enormous opportunities has diverse cultures and practices. Thus, leading various people as employees would be a challenge. What may work in the Western countries may not work in India due to its vast diversity in culture, language, and ethnicity. This research aims to understand the servant leadership approach and if it would be applicable in India. In the context of diverse cultures, the authors analyze the servant leader's role in an organization and compare the practices of servant leadership in various other countries.
Academic research has traditionally been published under a subscription model with limited access and exposure. However, in recent years, open access (OA) has spawned a new research publishing economy. Journals have become more accessible in the research sector, with anybody able to see or access them for free on an internet platform. In certain research areas, the transition to openness has progressed more quickly than in others. Communication, education, and employment around the globe have become simpler as a result of the dynamic changes taking place online. Learning has become more equitable as a result of having access to information. Such uninhibited access has effectively opened the door to knowledge, educational resources, and a tremendous quantity of data. This material can be used for societal, educational, and scientific purposes. Given quick access, OA was a tremendously beneficial source for academics, scientists, and researchers during the COVID epidemic. This chapter covers issues related to open access, including OA ethics and OA strategies.
Information and communication technology (ICT) has an important role to play in every sector globally. These opportunities will derive from the ability of ICTs to open up parts of the supply chain (other than basic manufacturing and processing) in clothing and textile industry as well. ICT technology is used at various stages of the design process. Presently, it is rapidly changing the textile industry. Employee attendance (clocking in) to shipment dispatching are dependent on information technology. The garment industry is fully depended on IT or ERP. This chapter presents the latest trends of companies that have successfully used ICTs to move, for example, into higher-value activities such as design and logistics, or to access niche markets. The study aims to investigate the uses of information and communication technology in the clothing and textile industry and examine the recent trends of ICT usage in companies within the textile industry and identify the factors to be considered by companies in the textile industry before investing in ICT.
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