The industrial sector is one of the sources of income in Indonesia, although basically the state of industry in Indonesia still has many problems including regarding low-educated labor, limited capital and uneven income distribution. Malang City is one of region in East Java with a largest source of income from the manufacturing industry sector. The variables observed in this study are education and gender issues on productivity. This study uses primary data obtained through questionnaires and analyzed by multiple regression models. The results show that: 1) Education influences the labor productivity of small-scale manufacturing industries in Malang City; 2) Gender has a positive and significant effect towards labor productivity in small-scale manufacturing industries in Malang City; 3) Male labor productivity is higher than female labor productivity.
Peningkatan kesejahteraan masyarakat dapat diwujudkan melalui keberhasilan dalam pengembangan UMKM. Pengembangan Kawasan Ki Ageng Gribig yang menjadi Kampung Tematik Islami menjadi potensi kuat untuk mendorong penguatan ekonomi masyarakat. Industri kreatif yang ada di RW 01 Kelurahan Kedungkandang Malang berpeluang menjadi penghasil kerajinan tangan yang bernilai jual tinggi. Produk unik yang dibuat diharapkan mampu menjadi sebagai iconik bagi wisatawan yang berkunjung. Namun sedikit pelaku yang menyadari pentingnya pengemasan produk secara menarik sehingga penjualan omset pun belum maksimal. Selain berfungsi untuk menambah nilai jual produk, packaging dan packing produk dapat menjadi media promosi, memberikan keamanan, bahkan mencipkan identifikasi merk dagang sebuah produk. Kegiatan Program pengabdian bagi Masyarakat ini memiliki solusi dari permasalahan mitra untuk meningkatkan keterampilan pelaku usaha dalam membuat packaging dan packing produk yang menarik dan aman. Metode yang digunakan dalam pengabdian ini adalah Penyuluhan, Demonstrasi, Pelatihan yang dilanjutkan dengan pendampingan. Tahap-tahap pelaksanaanya dibagi menjadi lima tahap dengan program-program sebagai berikut: (1) Sosialisasi program (2). Penyuluhan tentang packaging dan packing; (3). Pelatihan dan pendampingan, (4) Pengadaan sarana-prasarana, (5) Monitoring, evaluasi dan pelaporan
This study aims to analyze and determine the effect of the dimensions of service quality simultaneously and partially on customer satisfaction Khai Khai Thai Tea Malang. The population numbered 310 customers and fulfilled the criteria of the research sample (accindental sampling). The research method uses a survey method with a quantitative research approach with a sample of 75 respondents, the analytical tool used is SPSS 20. This study concludes that there is a simultaneous influence of the dimensions of service quality dimensions on consumer satisfaction Khai Khai Thai Tea Malang. Partially the dimension of service quality dimensions, namely responsibility and empathy, influences, but not significantly to the variable of customer satisfaction, Khai Khai Thai Tea, the center of Malang City. While tangibles, reliability and assurance variables have a significant effect on the quality of Khai Khai Thai Tea services in Malang.
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