Over the past few years, governments from all over the world are losing general public trust. This lack of public trust presents a significant challenge to public officers, citizens and politicians as it decreases community confidence in public officers and political performance and generates disappointment with community support and services. Alignment is a process where every stakeholder in the government infrastructure works together to achieve common business objectives. The aim of this paper is to study a comprehensive pattern (strategic, structural, social and cultural) of alignment with the aim of improving government services in Saudi Arabia. The data has been collected from different e-government experts from the Kingdom of Saudi Arabia. Study result indicates that public trust and e-government goals can be attained through establishing strong alignment between information systems (IS) departments and other government agencies.
This chapter examines previous studies of alignment between business and information systems holistically in relation to the development of working associations among professionals from information system and business backgrounds in business organization and eGovernment sectors while investigating alignment research that permits the development and growth of information system, which is appropriate, within budget and on-time development. The process of alignment plays a key role in the construction of dependent associations among individuals from two different groups, and the progress of alignment could be enhanced by emerging an information system according to the investors' prospects. The chapter presents system theory to gather and analyze the data across the designated platforms. The outcomes classify that alignment among business and information system departments remains a priority and is of worry in different ways in diverse areas, which provides prospects for the forthcoming discussion and research.
Inhabitant's implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department. CCS Concepts • Social and professional topics➝ Management of computing and information systems ➝Professional topics ➝ Management of computing and information systems ➝ Implementation management • Social and professional topics➝ Management of computing and information systems ➝Professional topics ➝ Management of computing and information systems ➝Software management Keywords
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