If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractNotes that research interviews form a popular option for practitioner and student research, as they have distinct advantages in eliciting unique information and opinion about the research setting. Points out that it is easy to underestimate the challenges of research interviewsgetting reliable responses, organizing and presenting the findings, and guarding against subjective involvement by the researcher. Aims to open up these issues and provide guidance to current reading.

Knowledge is critical for organisational effectiveness and competitive advantage. Knowing that you know, knowing what you know, and knowing that you do not know, are critical aspects of knowledge management. Increasing emphasis is placed on the need to identify and use tacit knowledge, as well as explicit knowledge. This discussion examines the unique role of narrative (in the form of storytelling) in eliciting tacit knowledge (including tacit meta‐knowledge) in the sensemaking of organisations.

Popular views of plagiarism are based on the concept of original authorship and the moral and economic implications of it. Plagiarism itself is usually linked with academic misconduct by students and by teachers/ lecturers/writers. Reaction by institutions and professional groups tends to be one of discipline and punishment, at times in law, most often by gatekeeping bodies. The growth of the Internet has made gatekeeping difficult. Academic life tries to balance gatekeeping with facilitation, and this dialectic presents real challenges today, above all where collaborative writing is concerned. Post-modern views of authors and texts add to the complexity. It is suggested that popular views of plagiarism may not be flexible enough.

The complexity and ambivalence of cultural experience is a well‐known aspect of consumerism and late capitalism. Partly a search for the authentic and partly the consumption of the popular, such experience presents us with a set of challenges ‐‐ about what is real and what is image, what is itself and what is irony, what is historically so and what has been detached from historical context. Experience is increasingly a commodity provided by tourism and the heritage industry. Heritage is an area where postmodernism offers unique relevant perspectives. The article considers these issues as they arise in teaching heritage courses in higher education.

Qualitative research offers a unique insight into the behaviour and beliefs and meanings of the organisations, situations and people studied. Often these meanings express themselves in narrative forms. The researcher’s own experience of research itself takes a narrative form, and has similarities with autobiography. The reflexive elements of autobiography can make for more self‐aware research, above all when the researchers are researching organisations, situations and groups of which they themselves are a part.