The development of information technology nowadays impact on rapid economic growth. It makes entrepreneurs have to upgrade their businesses thus they can compete both nationally and internationally. This condition also encourages entrepreneurs both in the manufacturing sector and especially culinary services to be able to capture a wider market share. One marketing strategy that can be used to reach consumers more broadly is through electronic word of mouth (e-WOM), to convey or inform, offer, and remind about its products. No less important is the attention of culinary entrepreneurs to pay attention to the quality of their products (food quality). The aim of this study is to find out how e-WOM and food quality capabilities influence consumer purchasing decisions at Mie Merapi in Bandung. The research method used is descriptive and quantitative methods. While the sampling method with accidental random sampling technique. The analytical tool used is multiple regression. The results showed thate-WOM was able to positively influence consumer purchasing decisions but was not significant, because e-WOM conducted by Mie Merapi was less attractive, because culinary noodles were an ordinary culinary.Food quality able to provide a positive significant influence on consumer purchasing decisions at Mie Merapi in Bandung, because consumers are more convinced about the product needed is quality. This research suggests Mie Merapi to inform and offer products through consumers testimonials that have made direct purchases, because user reference is a valuable experience and as a consideration in purchasing products. In order for this user reference to be disseminated more widely, it can be used to invite meals directly to the place by giving gifts. For example, free noodle for first five customers.
Based on preliminary studies it was found that employee perfromance has not been optimal. Some PENDAHULUANSetiap organisasi harus mengelola sumber daya dengan baik, khususnya sumber daya manusia. Begitu juga perusahaan milik pemerintah atau badan usaha milik pemerintah (BUMN) seperti PLN. Walaupun PLN adalah perusahaan milik negara, tetapi mengingat bahwa PLN adalah perusahaan jasa yang melayani konsumen akhir atau masyarakat, maka PLN harus dapat menyampaikan pelayanan yang baik pada konsumennya. Untuk itu perusahaan juga harus mengelola sumber daya manusianya agar dapat melayani konsumen dengan baik. Sampai saat ini masih saja ada keluhan konsumen mengenai pelayanan perusahaan, untuk itu PLN harus mengembangkan sumber dayanya agar memiliki kompetensi yang baik dan juga membangun budaya perusahaan yang tepat agar kinerja karyawan dapat menjadi lebih baik dan pada akhirnya akan meningkatkan kinerja perusahaan secara keseluruhan.Sumber daya yang esensial untuk mencapai tujuan organisasi yang tidak dapat disangkal berhubungan dengan manusia (karyawan, penyelia dan manajer). Oleh sebab itu
Zalora Indonesia is one of the biggest fashion online shopping centers in Indonesia that provides men's and women's fashion needs. The company strives to satisfy its customers by improving service quality, but there are still complaints experienced by Zalora Indonesia customers. This makes the authors interested in examining the ability of service quality to influence consumer loyalty through satisfaction as an intervening variable in Zalora Indonesia consumers (Online Business Studies in Zalora Indonesia). The purpose of the study was to determine the influence of service quality on customer satisfaction and consumer loyalty. The samples taken were Zalora consumers using accidental sampling techniques. The tools used are simple regression and hierarchical regression. The results showed that service quality influences customer satisfaction positively and significantly, satisfaction was also influences loyalty significantly, and service quality was able to influence loyalty, but was not mediated by satisfaction (Z) as an intervening variable in Zalora Indonesia.
Saat ini sektor Usaha Mikro Kecil Menengah (UMKM) telah berhasil menjelma menjadi sumber penggerak ekonomi baru di Indonesia. Maka tidak berlebihan apabila kita menyebut bahwa ekonomi di Indonesia tumbuh pesat lewat sektor UMKM. Peran UMKM terhadap perekonomian dan penyerapan tenaga kerja memang tidak lagi diragukan. Namun kondisi UMKM di era pandemi seperti ini dapat diibaratkan hidup segan mati tak mau. Penularan virus corona yang demikian cepat dan masif telah memaksa pemerintah menerapkan Pembatasan Sosial Berskala Besar (PSBB), hal ini akan juga berdampak mematikan berbagai aktivitas bisnis pelaku UMKM. Tatkala mobilitas masyarakat dan pelaku bisnis dibatasi, maka semakin sempit ruang gerak warga sebagai konsumen, maka aktivitas usaha dan bisnis pun kian terbatas atau stagnan. Sehingga perusahaan atau pelaku bisnis lesu. Untuk memberikan semangat lagi pada pelaku bisnis , maka perlu adanya pelatihan marketing secara on line guna meningkatkan kegiatan pemasaran. Adapun materi kegiatan pelatihan on line ini dapat berupa design Web, desain pesan, dll. Dengan adanya pelatihan tersebut para pelaku bisnis dapat bangkit lagi yang berdampak pada peningkatan pendapatan meningkat. Pelatihan ini dilaksanakan pada tanggal 22 Juni 2020 s.d 27 Juni 2020. Peserta PKM pada pelatihan ini yang hadir sebesar 49 orang . Hal ini dilakukan agar kegiatan pelatihan marketing online ini dapat berjalan secara efektif dan efisien.
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