The main aim of this study is to examine the relationship between service quality and customer satisfaction and their impact on behavioral intentions in higher education setting in Serbia. Two competing models, revealed during the literature review, have been tested on a sample of Engineering Management students by means of structural equation modeling, performed via LISREL 8. Results of the study indicate that satisfaction is influenced by service quality and directly related to behavioral intentions, thus offering support for Oliver's (1999) cognition-affect-conation sequence of causal relationships in loyalty formation. Implications of the study have been discussed and limitations and directions for future research are outlined.
Trading companies that expand their operations beyond the national borders need to know the determinants or factors affecting the success of the internationalization strategy. Theoretical and practical research of the past twenty years has seen these factors as a set of economic, political, social, and cultural factors, which, ultimately, determine the choice of the specific market to operate on in the next period. In addition, research results in this field consider internationalization factors on two grounds, in terms of the national market, as "push", and in terms of the new, foreign market, as "pull" factors. The aim of this paper is to examine socio-cultural factors of trade internationalization. These factors will be analysed in terms of their impact on trade internationalization, as well as the impact of internationalization on them. The basic hypothesis to be tested is that socio-cultural factors affect various activities of international trade chains. In order to test the hypothesis, empirical research on sociocultural factors of trade internationalization on the Serbian market will be conducted.
Retail and retail development have become increasingly important in the economies of a number of countries in recent years. Given that retail chains are in direct contact with consumers, food retail control is important for both consumers and retailers. Additionally, food control is an important business segment of all companies involved in the food distribution chain, from food production, processing, storage, and sales to end consumers. On the one hand, the right to healthy and safe products is one of the basic consumer rights. On the other hand, retail chains tend to deliver healthy and safe products to consumers, using the principle of efficiency and positive business performance. In line with the above, i.e. food retailers’ challenge to satisfy consumer demands for healthy and safe products, but also to achieve positive business performance, the aim of this paper is to analyse the importance of food control for retail development, with particular reference to the market of the Republic of Serbia. For this purpose, empirical research is carried out on a sample of 169 food retailers. Using the available financial data, as well as data obtained from field research, the paper tests hypothesis on the impact of food control, as measured by the percentage allocation for the introduction of food safety standards, on food retail performance. The ANFIS method is used, and the results show positive impact of food control on food retail development in the Republic of Serbia.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.