Purpose -The purpose of this paper is to propose a model to examine the impact of organizational support on behavioral intention (BI) regarding enterprise resource planning (ERP) implementation based on the technology acceptance model (TAM). Design/methodology/approach -A research model is proposed which describes the effects of organizational support, both formal and informal, on factors of TAM. A survey questionnaire is developed to test the proposed model. A total of 700 of questionnaires are distributed to users in small and medium enterprises that have implemented ERP systems in Korea and 209 responses are used for analyses. Structural equation modeling is employed to test the research hypotheses. Findings -The results indicate that the organizational support is an important factor for perceived usefulness (PU) and perceived ease of use (PEOU). PU and PEOU seem to lead to a higher level of interest in the ERP system and BI to use the system. The most notable finding of our study is that organizational support is positively associated with factors of TAM.Research limitations/implications -The survey data used in this paper are collected from smalland medium-sized companies in South Korea. Thus, the respondents in these firms might have been trained at different levels or on different modules of ERP, which would yield diversity in subject experience with different ERP systems. Originality/value -To improve the efficiency and effectiveness of ERP implementation in a real world environment, organizations need to better understand user satisfaction. The TAM model provides a theoretical construct to explain how user satisfaction is affected.
Today there is an increasing demand for quality health care throughout the world. Such demand requires the medical service industry to equip with high technologies and high caliber professionals (e.g., doctors and nurses), to contain cost and improve quality of care. Since the medical service industry constantly suffers from the shortage of nursing manpower, forecasting the supply and demand of nursing manpower is an important issue. This study proposes a forecasting model for nursing manpower requirement using system dynamics. Data were collected from authorized institutions in Korea and were used as inputs of the model. The results show that the demand for nursing manpower exceeded the supply during the forecasting period (2006-2020), which requires both national and the medical service industry attention for sustained quality health care.
The purpose of TQM (Total Quality Management)‐centered organizational culture is to enhance the efficiency of business through the proper allocation and concentration of restricted resources. In order to maximize the corporate profitability through customer satisfaction, what kind of, when and how many resources should be allocated and managed to the preventive TQM activities and corrective TQM activities have become a very important decision making factors at the point of high management. This study aims to identify the causal relationships of quality‐centered organizational culture on service quality and customer satisfaction relating to service failure in food service industry. And this study is intended to discover the factors of quality‐centered organizational culture which impacts on service recovery justice after service failure happens, and it can be helpful for the top managers to make a decision to how to form corporate structural culture.
This study investigates factors, which affect subjective judgment of Smartphone users when they switch to a new product or other mobile carrier, and examine a relationship between switching intention and switching expected performance through users of in Korea and China. The results of the study showed that switching intention is positively associated with switching expected performance in both Korean and Chinese users. Brand reliability, functional quality, and general climate for Smartphone business have a significant impact on switching intention in both countries. In addition, personal innovation has a significant impact on switching intention of Korean users but Chinese. However, content quality has the effect on switching intention of Chinese user but Korean. This study provides useful strategies for switching behavior of Smartphone users of two different countries in the mobile industry.
Purpose: The purpose of this study is to identify the impact of TQM dimensions through service recovery justice on service quality and customer satisfaction.Methods: This study employed structural equation modeling methodology analyzing 265 samples collected.Results: This study found that TQM related factors had positive influence on service recovery justice in general. In specific, top management leadership and employee participation are the most important factors for the service recovery justice.Conclusion: This study reveals that service recovery justice has the positive impact on both service quality and customer satisfaction.
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