The effect of organizational support on ERP implementation

Abstract

Purpose -The purpose of this paper is to propose a model to examine the impact of organizational support on behavioral intention (BI) regarding enterprise resource planning (ERP) implementation based on the technology acceptance model (TAM). Design/methodology/approach -A research model is proposed which describes the effects of organizational support, both formal and informal, on factors of TAM. A survey questionnaire is developed to test the proposed model. A total of 700 of questionnaires are distributed to users in small and medium enterprises that have implemented ERP systems in Korea and 209 responses are used for analyses. Structural equation modeling is employed to test the research hypotheses. Findings -The results indicate that the organizational support is an important factor for perceived usefulness (PU) and perceived ease of use (PEOU). PU and PEOU seem to lead to a higher level of interest in the ERP system and BI to use the system. The most notable finding of our study is that organizational support is positively associated with factors of TAM.Research limitations/implications -The survey data used in this paper are collected from smalland medium-sized companies in South Korea. Thus, the respondents in these firms might have been trained at different levels or on different modules of ERP, which would yield diversity in subject experience with different ERP systems. Originality/value -To improve the efficiency and effectiveness of ERP implementation in a real world environment, organizations need to better understand user satisfaction. The TAM model provides a theoretical construct to explain how user satisfaction is affected.

Does Usability Matter? An Analysis of the Impact of Usability on Technology Acceptance in ERP Settings

“…Garača (2011) also investigated computer anxiety as a variable but the correlation between computer anxiety and user satisfaction was not statistically significant and thus not confirmed. Lee et al (2010) identified that there was a significant relationship between an individual's interest and BIU towards an ERP system. The data quality, user manual, and system performance were considered as system and technological characteristics that impacted the PEOU of an ERP system (Sternad & Bobek, 2013).…”

“…Some of these studies focused on the internal managerial practices such as training (Amoako-Gyampah & Salam, 2004;Lee, Lee, Olson, & Chung, 2010) and management support (Shih & Huang, 2009), whilst another study (Calisir & Calisir, 2004) focused on system capability and learnability and yet others incorporated cognitive (enjoyment) factors into the TAM (Hwang, 2005;Mayeh, Ramayah, & Popa, 2014). Venkatesh and Davis (1996) identified self-efficacy (SE) as an antecedent of PEOU.…”

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

“…Such training will reduce their anxiety and stress about the use of the system and provide better understanding about its benefits for their tasks (D. Lee, Lee, Olson, & Chung, 2010;Rajan & Baral, 2015). Thus, it results in more confidence and fewer errors in performing the business tasks using the system.…”

The Examination of the Corporate Governance System at Supplier Companies: Empirical Evidence from Hungarian Automotive Industry

“…Some of them found that these benefits can vary across industries and depend on the implementing firms (Davenport, 2000). The implementation of this system can create the initial conditions and the foundation of technology for integration (Lee, Lee, Olson, & Chung, 2010;Nwankpa, 2015). Schwarz & Chin (2007) and Nwankpa and Roumani (2014) have found that system usage is a critical predictor for success of system implementation (Karimi, Somers, & Battacherjee, 2007).…”