The purpose of this research is to determine the effects of service operation engineering and green marketing on consumer buying interest in a company in Jakarta. The analysis used in this research is a quantitative analysis technology using the statistical program analyzed by the SPSS 21 version of the program. In this study, the sample size is as many as 145 people. The data in this study are raw data, obtained through field research using questionnaire survey methods. The questionnaire survey method is a method of collecting data using a list of questions that must be filled out by the interviewee. The results of the survey indicate that service operation engineering and green marketing had some positive effects on consumers' buying interest. Service operation engineering has a dominant effect on consumer buying interest. For increasing consumer buying interest, service operation engineering is very important, since green marketing will implement service operation engineering support.
The purpose of this research is to analyze the impactsof promotion and service quality on the student’s demand for online serviced taxi. Taxi online itself is a kind of application-based service in public transportation.In this research, the writer took randomly 379 students of Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti as respondents. The collected data then were processed and analysed by using statistical method, the multiple linear regression. The research result concluded that the promotion and the quality of service have significant and positive impactsfor the students to order the onlined servicing taxi.
This study aims to determine the direct effect of service quality, commitment, and organizational citizenship behavior on patient satisfaction atthe militaryhospital. This research uses quantitative methods and survey methods. Through Slovin, according to the stratified random sampling formula, a total population of 200 patients and a sample of 125 patientswere obtained.Use a Likert scale questionnaireof 1 to 5 for data collection. Analysis equipmentfor path analysis usingExcell and SPSS 25. The results showed: 1) Service quality has a positive and significant direct effect on patient satisfaction of 26.7%; 2) Doctor's commitmenthas no direct effect on patient satisfaction; 3) Doctor's organizational citizenship behavior has a positive and significant direct effect on patient satisfaction of 43.3%; 4) Service quality has a positive and significant direct effect on doctor's organizational citizenship behaviorof 54.7%; 5) Doctor's commitment has a positive and significant direct effect on doctor's organizational citizenship behavior of 41.2%, and 6) Service quality has a positive and significant direct effect on doctor'scommitment of 92.1%.
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