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The developments taking place in information and communication technology are increasing competition in financial institutions worldwide. Thus, the deployment of advanced technologies is essential to achieve a competitive edge. Recently, the banking industry was highly affected by the technology evolution that transformed the way banks deliver their services, using technologies such as automated teller machines, phones, the Internet, credit cards, and electronic cash. In line with global trends, retail banking in Egypt has been undergoing many changes. In the past, banks faced significant uncertainty regarding investments in advanced technologies, but recently, banks have been investing heavily in technology to maintain a competitive edge. However, to better forecast the future, banks need to understand the different factors influencing customers choice between traditional and unconventional banking instruments. This case covers the introduction and diffusion of retail banking in Egypt and the development in electronic delivery channels and payment systems in its marketplace. The case represents a model for the application of advanced information and communication technology in the context of a developing nation.

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The information and communication technology evolution is affecting many nations around the world and forcing changes to business and socio-economic development plans, and reflecting major implications on the realization of the concept of globalization. Egypt, as a developing country with an economy in transition, started to invest in building its communication and information technology infrastructure since 1985 as a vital tool for development. This paper describes the emergence of e-commerce in Egypt with a focus on the challenges faced that relate to a number of social, technological, financial and legal issues, and the road map formulated in collaboration between the government and the private sector to diffuse e-commerce in Egypt.