Careful planning and staffing yield maximum results in the workplace,•••^^^^ lanning, organizing, and resourcing Electronic Performance Support System projectŝ M ^H can be extremely challenging, A successful project usually combines expertise from^^^^^^^ both training and application development methodologies. The technical demands of 1 EPSS projects also create special planning and skill requirements for the project team.
From the position of an International Student Welfare Adviser at UCL, this article describes research into the effectiveness of previous pre-arrival information made available to new international students, and suggests an alternative structure which replaces general information with a more in-depth package, including online support utilising a number of different technologies. Importantly this allows students to enter into online communities even before their arrival.
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