This paper focuses on the benefits that organizations may achieve from their investment in enterprise systems (ES). It proposes an ES benefit framework for summarizing benefits in the years after ES implementation. Based on an analysis of the features of enterprise systems, on the literature on information technology (IT) value, on data from 233 enterprise systems vendor-reported stories published on the Web and on interviews with managers of 34 organizations using ES, the framework provides a detailed list of benefits that have reportedly been acquired through ES implementation. This list of benefits is consolidated into five benefits dimensions: operational, managerial, strategic, IT infrastructure and organizational, and illustrated using perceived net benefit flow (PNBF) graphs. In a detailed example, the paper shows how the framework has been applied to the identification of benefits in a longitudinal case study of four organizations.

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In order to enhance the advantages of financial service innovation for state-owned commercial banks in Shanghai Free Trade Zone, this paper puts forward the conceptual model of knowledge management in financial service innovation, analyze the influence factors of knowledge management for state-owned commercial banks in financial services innovation. A knowledge management system dynamics quantitative model based on financial service innovation was built with Vensim PLE, and the validity of the model has been verified. The results show that the model can better fit the process of knowledge management in financial service innovation activities, and conclude the influence degree of each factor in knowledge creation, knowledge sharing and knowledge application stage.