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ABSTRACT. This qualitative study attempts to ground the value-added contribution of sustainable HRM in accomplishing the organization's mission using Balanced Scorecard (BSC). For this purpose, semistructured interviews were conducted with HR and sustainability experts of three knowledge-based ICT companies and university professors, and the obtained data was analyzed using thematic analysis technique. Critical success factors were identified in each four BSC perspectives regarding sustainability strategy in HRM. The results obtained and conclusions drawn suggest that sustainable HRM and BSC provide more opportunities to attain long-term organizational and business success, especially in today's complex and dynamic business context. This paper could enable practitioners gain better understanding of key requirements to sustainability goals in the 21st century via effective integration of sustainable HRM and Balanced Scorecard.

Learning organization is an organization that consistently develops its capacities for the creation of their future with the aim of empowering managers and employees of organizations to cope with the dynamic and turbulent business environment, and competitive advantage of the organization. Across these organizations, a particular attention is paid on delegation of authority, teamwork, Participatory management, creativity and other prominent features. Another important concept in relation to learning organization is the very notion of organizational learning. Organizational learning is the process of improving actions through better knowledge and understanding. Indeed, it has to state that learning organization is the product of organizational learning. Among other concepts that have been addressed in this study is the concept of performance that dimensions of learning organization in this context as an effective factor for enhancing employees' performance has been considered. This study aims to study impact of Seven Dimensions of Learning Organization on performance of employees working at Economic Department of Iran Khodro Company. Statistical population includes the entire experts working at Economic Department of Iran Khodro Company. This study is such an applied type of study using descriptive method of the survey type of methods, so that inferential statistics have been used to analyze data. Research findings indicate that dimensions of learning organization in three personal, group and organizational levels have a positive significant impact on employees' performance. The results from findings indicate that Continuous learning has the most effect on employees' performance, and then team learning followed by Learning Empowerment has the most impact in improving employees' performance; further, learning Integrated systems and learning communication with system affect the least improving employees' performance.

Given the major role of strategic planning in conducting organizations in the long-term movement towards defined goals, it is essential to examine the effectiveness of implementing this program at operational and actual level within companies so far as measures in order to correct distortions caused the company to be conducted in the correct direction. In this study, effects of developing and implementing strategy on performance of Iran Khodro Company (IKCO) sales and marketing entity have been examined. The questionnaire has been used to collect data, and it has been implemented in Second half of 2012. According to findings of this research, it was specified that implementing strategy has been resulted in increasing customers' satisfaction with Iran Khodro Company sales service, mentioned that customers are satisfied with services provided including Product quality (original quality and durability of the product), services provided in the areas of sales and after Sales Service, but could help for price promotions on a market share.