The study evaluated the queuing system in Blue Meadows restaurant with a view to determining its operating characteristics and to improve customers' satisfaction during waiting time using the lens of queuing theory. Data was obtained from a fast food restaurant in the University of Benin. The data collected was tested to show if it follows a Poisson and exponential distribution of arrival and service rate using chi square goodness of fit. A 95% confidence interval level was used to show the range of customers that come into the system within a time frame of one hour and the range of customers served within that time frame. Using the M/M/s model, the arrival rate, service rate, utilization rate, waiting time in the queue and the probability of customers likely balking from the restaurant was 442 INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION (IJM&P)http://www. ijmp.jor.br v. 8, n. 2, April -June 2017 ISSN: 2236 The number of servers present in the system was two. The average number of customers in the system in an hour window was 40 customers with a utilization rate of 0.909. The paper concludes with a discussion on the benefits of performing queuing analysis to a restaurant.

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Globally, public sector innovation has become a big issue as citizens demand for greater accountability, effectiveness and efficiency in service delivery, and the liberalisation of the governance system. Debate on e-government evolved in the last decade in parallel with a broader discussion on e-governance, where the concept and practice of e-governance further encompasses the e-government phenomenon. Because of the complexities of governance and e-governance, this chapter presents e-governance as a close, large integrated, open and sociotechnical (CLIOS) framework to meet present and emerging challenges of the e-world, as well as enhance good governance for sustainability.  Novel descriptions of e-governance, governance, CLIOS, complex adaptive systems, sociotechnical systems were provided from literature. From a socio-technical perspective, the design consideration for the adoption and implementation of e-governance architecture for a State in an emerging economy like Nigeria was provided. The contextual aspects that needed to be considered for the adoption of e-governance were discussed and citizens interface with governance through e-governance platforms were highlighted. Examples of countries implementing e-governance, benefits and challenges regarding the Bayelsa case were discussed.

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