A complex systems approach to e-governance adoption and implementation in Bayelsa State, Nigeria

Abstract

Globally, public sector innovation has become a big issue as citizens demand for greater accountability, effectiveness and efficiency in service delivery, and the liberalisation of the governance system. Debate on e-government evolved in the last decade in parallel with a broader discussion on e-governance, where the concept and practice of e-governance further encompasses the e-government phenomenon. Because of the complexities of governance and e-governance, this chapter presents e-governance as a close, large integrated, open and sociotechnical (CLIOS) framework to meet present and emerging challenges of the e-world, as well as enhance good governance for sustainability. Novel descriptions of e-governance, governance, CLIOS, complex adaptive systems, sociotechnical systems were provided from literature. From a socio-technical perspective, the design consideration for the adoption and implementation of e-governance architecture for a State in an emerging economy like Nigeria was provided. The contextual aspects that needed to be considered for the adoption of e-governance were discussed and citizens interface with governance through e-governance platforms were highlighted. Examples of countries implementing e-governance, benefits and challenges regarding the Bayelsa case were discussed.

A Bibliometric Analysis of Research on Knowledge Management in Tax Administration

“…This cluster started with the emergence of e-government as a trigger for KM implementation in tax administration (Bubou et al, 2018). Information Communication and Technology (ICT) has influenced socio-economic growth and shifted entire workplace cultures.…”

“…While government benefits from e-government, it is not without difficulties. There are challenges to adoption and implementation in e-government like interoperability and service integration within information systems, heterogeneous data, a lack of data sharing and middleware knowledge bases (Bubou et al, 2018), and lack of managerial and IT skills (Skenderi & Skenderi, 2016).…”