, "Decoding student satisfaction: how to manage and improve the laboratory experience," IEEE Transactions on Education, vol. 58, (3) pp. 151-1588Education, vol. 58, (3) pp. 151- , 2015 Decoding student satisfaction: how to manage and improve the laboratory experience AbstractThe laboratory plays an important role in teaching engineering skills. An Electrical Engineering department at an Australian University implemented a reform to monitor and improve student satisfaction with the teaching laboratories. A Laboratory Manager was employed to oversee the quality of 27 courses containing instructional laboratories. Student satisfaction surveys were carried out on all relevant laboratories every year, and the data were used for continuous improvement. This paper will investigate the reforms that were implemented and outline a number of the improvements made. It also examines the program's overall impact on: 1) overall satisfaction; 2) laboratory notes; 3) learning experiences; 4) computer facilities; 5) engineering equipment; and 6) condition of the laboratory. Student satisfaction with the laboratories increased by 32% between 2007 and 2013. The results show that the laboratory notes (activity and clarity) and the quality of the equipment used are among the most influential factors on student satisfaction. In particular, it is important to have notes or resources that explain in some detail how to use and troubleshoot equipment and software used in the laboratory. This article has been accepted for inclusion in a future issue of this journal. Content is final as presented, with the exception of pagination. Abstract-The laboratory plays an important role in teaching engineering skills. An Electrical Engineering department at an Australian University implemented a reform to monitor and improve student satisfaction with the teaching laboratories. A Laboratory Manager was employed to oversee the quality of 27 courses containing instructional laboratories. Student satisfaction surveys were carried out on all relevant laboratories every year, and the data were used for continuous improvement. This paper will investigate the reforms that were implemented and outline a number of the improvements made. It also examines the program's overall impact on: 1) overall satisfaction; 2) laboratory notes; 3) learning experiences; 4) computer facilities; 5) engineering equipment; and 6) condition of the laboratory. Student satisfaction with the laboratories increased by 32% between 2007 and 2013. The results show that the laboratory notes (activity and clarity) and the quality of the equipment used are among the most influential factors on student satisfaction. In particular, it is important to have notes or resources that explain in some detail how to use and troubleshoot equipment and software used in the laboratory.

This paper describes in detail a successful training program developed for sessional (part-time or nonpermanent) laboratory demonstrators employed in the Electrical Engineering Department of an Australian university. Such demonstrators play an important role in teaching practical concepts and skills in engineering. The success of the program relies on a centralized approach coordinated by a carefully selected Laboratory Manager responsible for the recruitment, allocation, training, and development of sessional teachers, and for assessing student satisfaction with them. The paper examines the overall impact of the program on these teachers': 1) introducing laboratory material; 2) preparation; 3) communication; 4) interest in student learning; 5) ability to respond to questions; and 6) overall effectiveness. Sessional teacher satisfaction with the training program is also examined, and the data were used to inform the program's further development. The results show that the training program successfully improved the demonstrators' teaching skills and thus led to greater satisfaction and hence learning experience of both students and demonstrators.

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Obtaining oral communication competency is an important skill for engineering students to prepare them for interacting and working in any professional setting. For engineers, it is also important to be able to present technical information to non-technical audiences. To ensure oral competency, a non-graded formative assessment approach using video with self-and peer assessment was introduced into a final-year engineering thesis course. A low workload approach was used due to growing student numbers and higher pressures on academic staff. A quasi-experimental design was used to investigate the differences between traditional delivery, self-assessment and combined self-assessment with peer feedback. The study found that the formative models were seen by students to help develop their presentation skills. However, the results showed no significant improvement compared to the traditional method. This could be due to previous presentation practice within the degree or more probable, the lack of incentive for weaker students to engage and improve due to the ungraded nature of the activity.

The purpose of this research is to remove the ambiguity that clouds the analysis of knowledge management systems (KMSs). This is because of an overall lack of consensus on how KMSs adapt to the new “knowledge explosion” embraced by the booming “Big Data” hype. In this paper, a refreshing synthesis of literature will uncover benefits and identify gaps in current knowledge. These findings will also be of benefit to researchers and industries as it allows for the holistic analysis of a KMS. This systematic literature review collected 54 papers for qualitative analysis. This analysis led to a synthesis of factors evident in the research and how they could be combined and collected as key categories. Once each factor was categorized, the future directions of research was analysed and documented. The primary factors discussed include (a) formal processes, (b) company culture, (c) top‐down support, (d) motivation, (e) clear goals, and (f) quality of KMS. This research has created a baseline for the further evaluation of KMSs in the real world.

A laboratory component of an undergraduate telecommunications course consistently scored poorly for student learning experience on student surveys at an Australian university. Consultation with experienced academic staff revealed the need to modify the teaching resources available for the laboratory to include webbased multimedia and interactive resources. This new material was developed and made available to students and teaching staff in early 2011 via an Australian university e-learning package which was used to deliver the subject. The students and demonstrators were then encouraged to use this new resource to prepare for the three hour laboratory sessions. Surveys of students who took this laboratory in previous years were then compared to surveys of students using the latest version of the telecommunications laboratory in 2011 and 2012. The demonstrators themselves were also asked to provide feedback on their impressions of student learning. The comments from the laboratory demonstrators, feedback from the students, and assessment results indicate that the new online teaching material for both laboratory teaching staff and students has signifi cantly improved the student learning experience. That this occurred two years in a row indicates that this improvement has ongoing benefi ts, irrespective of the teaching staff involved with the subject. The lessons learned can be applied to other similar learning environments.

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