Contemporary organizations face the challenge of collaboration among the widely dispersed workforce. Information technology is an enabler and a facilitator of organizational processes. One such application of information technology is enterprise social media (ESM) platform which serves as an effective medium for organizational communication and exchange of ideas among peers in a workplace. The chapter describes the structural and functional aspects of ESM with a focus on knowledge sharing activities supported by its usage. Issues and challenges in respect of its design and adoption have been discussed.
Knowledge sharing in organizational context is facilitated by communicative process affected by varied social dynamics. It can be a difficult process in case of distributed organizations as employees may not be aware of the right source of getting advice and expertise. In such a scenario, social networking tools provide the required functionality for such sharing and lead to better social ties among knowledge providers and seekers across the organization. The chapter brings out some factors that affect knowledge-sharing behavior in the context of organizations using social networking tools as a communicative media.
Knowledge sharing in organizational context is facilitated by communicative process affected by varied social dynamics. It can be a difficult process in case of distributed organizations as employees may not be aware of the right source of getting advice and expertise. In such a scenario, social networking tools provide the required functionality for such sharing and lead to better social ties among knowledge providers and seekers across the organization. The present article brings out some factors that affect knowledge sharing behavior in context of organizations using social networking tools as a communicative media.
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