The influence of employee engagement on organisational performance has been widely acknowledged and confirmed. However, there are scanty empirical investigations on the mediating role of organisational commitment on the relationship between employee engagement and organisational performance. Therefore, this study sought to investigate the mediating influence of organisational commitment on the relationship between employee engagement and performance of selected state corporations in Kenya. The study adopted a positivistic approach to investigate the relationships among and between the variables. Descriptive and explanatory research designs were used to describe the variables and establish the nature of the relationships among them. The study is based on employees of state corporations in research and training in the republic of Kenya. A sample of 378 respondents was selected using a multi stage sampling strategy. Data was analysed using descriptive and inferential statistics. The result indicates that employee engagement influences organisational performance and that the relationship is partially moderated by organisational commitment.

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Sorghum is an important food crop in the world that exhibits a predominant role in fulfilling the nutritional requirements, particularly in low‐income group populations of marginal areas in Kenya. It is a principal source of proteins, carbohydrates, fats, and crude fibers (CFs), which are important nutrients necessary for human development and health. Reduced tannin in sorghum grains is desirable since it affects the availability of nutrients. This study aimed at assessing the nutrient content in filial generation one (F1) developed between Gadam (sorghum), which is low in tannin and hard coat tannin (sorghum) cultivars. The nutrient content analyses were carried out from samples collected in a completely randomized design experiment. Crude protein (CP) and tannin content were analyzed using the modified Kjeldahl method and vanillin‐HCl methanol method, respectively, whereas moisture, fat, CF, ash, and carbohydrate contents were determined using Association of Official Analytical Chemists methods. Data collected were subjected to analysis of variance using R statistical software. Among the F1s, Kari/Mtama‐1 x Gadam recorded the highest CP value of 10.390%. This differed significantly from Gadam x Kari/Mtama‐1 which recorded CP content of 9.770%. Kari/Mtama‐1 x Gadam recorded the highest fat and moisture contents of 2.299% and 8.600%, respectively. The highest CF content of 3.433% was recorded in Gadam x Serena. Gadam x Kari/Mtama‐1 recorded the highest ash content of 1.619%, whereas the highest carbohydrate (84.503%) and tannin content (0.771 mg/g) means were recorded in Seredo x Gadam. Results demonstrated that the choice of maternal and paternal parent influence CP, CF, and carbohydrate contents. Among the F1s, tannin content ranged from 0.106 to 0.771 mg/g compared to 0.953 to 1.763 mg/g recorded in Serena and Seredo (hard coat seeded cultivars). This is an indication that tannin can be downregulated through hybridization.

Customer relationship management (CRM) in the banking sector is concerned with maintenance and optimization of long lasting valuable relationships with customers. Globally, CRM has been applied in the banking sector to enhance customer satisfaction which increases competitiveness, customer retention, loyalty and profitability. The greatest challenge in the banking industry is maintaining relationships with customers of different age sets, gender and income levels which impact negatively on customer satisfaction and performance. The objective of this study was to establish the moderating effect of demographics (age, gender, income level) on the relationship between CRM and satisfaction of commercial banks account holders in Kenya. The target population was 28,324,334 account holders from commercial banks in Kenya out of which a sample of 400 respondents was used. The study used both descriptive and explanatory research design. Primary data was collected using multi-stage sampling technique. For data analysis, stepwise multiple linear regression was used. This study established a significant and positive moderating relationship explaining; age (R 2 =56.9%), gender (R 2 =62.3%) and income level (54.6%) variation in satisfaction of account holders. This study concluded that age, gender and income have a positive and statistically significant moderating effect on the relationship between CRM and satisfaction of account holders in Kenya. Based on the findings, this study recommends that commercial banks should develop CRM strategies that minimize account holder dissatisfaction and maximize satisfaction with their services based on age, gender and income level. The study further suggests that similar studies be carried out in other service industries to further validate the study proposition.

This study provides comprehensive discussion on role of strategic intelligence in commercial banks, in Kenyan context. The primary focus was to evaluate the performance of commercial banks using both financial and non-financial performance measurers. The financial measurers comprised return on equity (ROE), while non-financial measures were customer satisfaction, learning and growth, and internal processes. The study was anchored on resource-based view and balanced scorecard model. The target population comprised 40 commercial banks. Additionally, the sample size 181 was selected proportionately through stratified sampling procedure. Data collection instruments comprised closed and open -ended questionnaires and online review. The study used both primary and secondary data, where primary data was obtained from Kenya commercial banks head offices, while secondary data, for the year 2016 – 2018, was obtained from the annual reports of the central bank of Kenya. Data analysis was done using descriptive statistics and linear multiple regression analysis. Findings of the study indicate that strategic intelligence has a statistically significance on the performance of commercial banks in Kenya. Moreover, both financial and non-financial measures of performance are relevant in the banking sector and growth of Kenyan economy. The study recommends that commercial bank in Kenya should integrate their training focus and strategy implementation with investors interests based on balanced score card.