The purpose of this study is to examine the perceptions about organizational politics held by members of different organizations and how these affect their perceptions of organizational justice and decisions relating to employee turnover. For this study, 259 completed surveys were obtained from various public and private sector personnel. After the measures used in the study were verified through confirmatory factor analysis, correlation and regression analyses were then conducted in order to determine the relationship between variables. As a result of the study, it was found out that organizational politics had a significant effect on perceived organizational justice and intention to leave. In addition to those results, a significant relationship was further found between perceived organizational justice and intention to leave.

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Burnout, as a factor related to an individual's success, is defined as being exposed to behaviors that negatively affect performance and mainly refers to chronic stress. This research focuses on the effects of servant leadership on burnout through organizational politics. Data for the study were collected by survey method with participation of 401 employees from 49 different organizations. Obtained data were subjected to factor analysis with SPSS in order to check the internal consistency of the sample. Thereafter, by using AMOS software, confirmatory factor analysis were conducted and with structural equation modeling method research hypothesis of the study were tested. The results revealed that burnout was not emerged by servant leadership through organizational politics. Even though servant leadership is related to a change by creating a vision, this change process does not affect employees negatively because it comprises long-term plans and occurs spontaneously.

In this study; the characteristics of sales representatives related to their sales performance such as learning orientation, customer orientation, intrinsic motivation, hardworking and technical expertise were defined as "Critical Success Factors in Selling" and the mediating role of social intelligence between these and sales performance were investigated. Data ISSN 2157-6068 2017 www.macrothink.org/bms 2 collected from 376 sales representatives from 125 different companies showed that social intelligence has strong influence over sales performance and plays a mediating role between critical success factors in selling and sales performance. Business Management and Strategy

Bilişim teknolojilerinde yaşanan ilerlemeler, her sektörde olduğu gibi bankacılıkta da dijital dönüşümü zorunlu kılmış ve sektörün iş yapış biçiminde, özellikle de pazarlama araçlarında büyük değişimler meydana getirmiştir. İnternet kullanımının ve akıllı cihazların yaygınlaşması ile bankalar dijital bankacılık uygulamalarını birbiri ardına tanıtmış ve artık bu kanallar müşteriler için banka şubelerine benzer bir konuma erişmiştir. Bu çalışma, bankacılık sektöründe yaşanan dijital dönüşüm ile değişen müşteri deneyiminin müşterilerin sadakat, tatmin ve tavsiye eğilimi gibi tutumları üzerindeki yansımalarını incelemektedir. Araştırma kapsamında veri dijital bankacılık müşterilerinden anket yöntemi ile elde edilmiştir (n=364). PLS-SEM yöntemi ile gerçekleştirilen analizler sonucunda müşteri deneyimi alt boyutlarından kullanışlılık ve kullanım kolaylığının müşteri tatmini ve müşteri sadakati üzerinde olumlu ve anlamlı etkisi tespit edilmiştir. Hız, güvenlik, müşteri desteği ve bilgi içeriği alt boyutlarının ise müşteriler nezdinde fark yaratmadığı saptanmıştır. Bu doğrultuda, bankaların dijital uygulamaları ile rekabet avantajı sağlamaları için kullanışlılık ve kullanım kolaylığı öğelerine ağırlık vermeleri gerektiği belirlenmiştir.