E-government generally refers to the implementation of information and communications technology to change the structures and processes of government organisations aiming at performance improvement. Many governments worldwide invested heavily in national e-government. However, e-government is a recent, multidisciplinary topic that involves various stakeholders. There are different types of e-government and e-government itself is dynamic with an evolving nature. This led to the lack of clear understanding of managerial practices surrounding the role of the central government in its deployment and development. This paper presents a generic framework for explaining e-government focusing on the role of the state throughout its deployment.

Many developing countries have started major Information Communication Technologies (ICT) initiatives including e-Government, e-Learning, e-Health, and other schemes that are designed to boost the adoption of ICT based applications within public and private sectors as well as creating a knowledge society. The main aims of these initiatives is to be ready to undertake major reform programmes in order to achieve the social and economic development that ICT is believed to deliver. The Hashemite Kingdom of Jordan commenced major ICT programmes in 1999. Eight years on most of the e-Initiatives that have been implemented have not met their intended objectives. This paper will review Jordan's ICT transformation over the past decade identifying critical factors that might be behind the country's lack of progress with its transformation. This might prove useful for other developing countries undertaking similar ICT initiatives.

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